Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Keitt

Virginia Beach,VA

Summary

Goal-oriented manager with distinguished experience Retail industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

24
24
years of professional experience

Work History

Customer Experience Manager

The Home Depot
08.2008 - Current
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Built customer relationships by responding to inquiries, identifying and assessing customer needs, resolving problems, and following up with potential and existing customers.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Developed new employees and on-going performance assessment of current employees.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.

Certified Nursing Assistant

United Disability Services
04.2002 - 03.2012
  • Followed directions of licensed nurses to administer medications and treatments.
  • Transported patients between rooms and appointments or testing locations.
  • Delivered high-quality care to disabled patients in hospital facility, nursing homes and in their homes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Facilitated personal hygiene management, feeding and ambulation.

Education

Associate of Science - Business Administration And Management

South University
Virginia Beach, VA
02.2014

Skills

  • Greet Guests
  • Special Assignments
  • Customer Experience Improvement
  • Account Management
  • Maintaining Clean Work Areas
  • Training Programs
  • Store Layouts
  • Inventory Control Processes
  • Create aSafe Work Environment
  • Associate Support
  • Corrective Actions
  • Data Analytics
  • Engagement Strategy Development
  • Control of Expenses
  • Call Control
  • Information Updates

Timeline

Customer Experience Manager

The Home Depot
08.2008 - Current

Certified Nursing Assistant

United Disability Services
04.2002 - 03.2012

Associate of Science - Business Administration And Management

South University
Kimberly Keitt