Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY KELLER

Spring Hill,USA

Summary

  • Customer service and communication skills
  • Sales experience
  • People management
  • Working under pressure
  • Good Organization
  • Loss prevention
  • Teamwork
  • Leadership
  • Maintain Customer Service
  • Excellent Attention To Detail
  • Customer Inquiries
  • Leadership Skills
  • Order Management
  • Product And Service Sales
  • Goals And Performance
  • Customer Safety
  • Opening And Closing
  • Front End
  • Cleanliness And Organization
  • Scheduling
  • Policies And Procedures

Overview

21
21
years of professional experience

Work History

Area Manager

Bealls Florida
09.2022 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Key Holder

Bealls
05.2022 - Current
  • Over see Juniors and Young Mens department
  • Assist with pricing mark downs
  • Communicate hardware, fixtures and mannequin
  • Set up Ad set weekly
  • Assisting store cashiers
  • Maintain that the store is always clean and properly organized
  • Assisting with all customer request/inquiries
  • Cash Room duties
  • Filling in for the store manager when required
  • Opening and closing the store

Customer Experience Manager

Michaels
09.2020 - 05.2022
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
  • Cash Office am/pm
  • Weekly Ad set
  • Interviewed new candidates for positions
  • Reset pangrams
  • Processed on-line orders



  • Lead the Omni channel processes
  • Manage and execute shrink and safety programs
  • Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)

  • Acknowledge customers, help locate product and provide solutions
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs


Sale Associate/Sales Supervisor Domestic

Ollies
03.2020 - 08.2020
  • Greet customers and provide direction/information to ensure the customer finds the product in question
  • Provided staff with assistance in performing difficult and complicated duties
  • Maintained presentable and attractive sales floor by coordinating moves, overseeing merchandising, and revamping displays
  • Unload truck and stock shelves
  • Maintain cleanliness of the store
  • Ensure that all products within the department is merchandised and recovered

Sales Associate

Sears
09.2019 - 01.2020
  • Assisted customers navigate store, complete sales, and process returns
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
  • Created memorable customer experiences by offering personalized sales support
  • Answered customers' questions about products, prices, and availability
  • Satisfied customers through efficient payment processing and delivery coordination
  • Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
  • Highlighted products with creative and engaging merchandise displays
  • Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities

Owner

K&K's Pet Room
08.2005 - 05.2009
  • Hiring, trained all new hires, order supplies, unload truck, stock shelves, process payroll, assign employees to specific duties and weekly schedule
  • Maintained business operations on sound financial footing with effective forecasting, budget management, and resource allocation
  • Controlled day-to-day operations, including setting schedules and managing employees
  • Accounts Payable and Accounts Receivable
  • Improved customer relations by helping guests locate items throughout store
  • Open and closed store
  • Managed five employees

Lead Key Holder

Vanity Fair
06.2003 - 02.2004
  • Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions
  • Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity
  • Minimized financial errors by carefully counting drawers at beginning and end of each shift
  • Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points
  • Trained employees to capitalize on all sales and service opportunities with proactive approaches

Education

Business -

Boone County High School
Florence, Kentucky
06.1988

Skills

  • Customer service and communication skills
  • Sales experience
  • People management
  • Working under pressure
  • Good Organization
  • Loss prevention
  • Teamwork
  • Leadership
  • Maintain Customer Service
  • Excellent Attention To Detail
  • Customer Inquiries
  • Leadership Skills
  • Order Management
  • Product And Service Sales
  • Goals And Performance
  • Customer Safety
  • Opening And Closing
  • Front End
  • Cleanliness And Organization
  • Scheduling
  • Policies And Procedures

Timeline

Area Manager

Bealls Florida
09.2022 - Current

Key Holder

Bealls
05.2022 - Current

Customer Experience Manager

Michaels
09.2020 - 05.2022

Sale Associate/Sales Supervisor Domestic

Ollies
03.2020 - 08.2020

Sales Associate

Sears
09.2019 - 01.2020

Owner

K&K's Pet Room
08.2005 - 05.2009

Lead Key Holder

Vanity Fair
06.2003 - 02.2004

Business -

Boone County High School

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KIMBERLY KELLER