Kimberly Kelly
Newburyport,MA
Summary
Passionate about helping others achieve their educational and career goals. Goal-oriented, team player, caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher well-being with timely support. Reliable in maintaining orderly spaces and preparing daily materials. 10+ experience in customer service including in a call center environment, retail and the staffing industry. Experience includes appointment setting, interviewing, relationship building, client services, commitment to follow-up skills with candidates. Passionate about helping others achieve their educational and career goals. Effective oral, listening and written communication skills. Demonstrated ability to work effectively both independently as well as part of a team. Ability to present information clearly and be persuasive with a positive attitude Demonstrate evidence of sales orientation, creativity, and enthusiasm.
Overview
24
24
years of professional experience
Work History
Instructional Teaching Assistant
Newburyport Public Schools
Newburyport, MA
08.2016 - Current
- Collaborated with other teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards
- Provided support during classes, group lessons, and classroom activities
- Routinely provide supportive, constructive feedback to students
- Supported student learning objectives through personalized and small group assistance
- Passionate about meeting educational goals for students as well as meeting them where they were at developmentally to insure success.
Elder Abuse Hotline Intake Worker
Holy Family Hospital
Methuen, MA
01.2006 - 12.2010
- Built relationships with community agencies and elders for timely service referrals
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients
- Answered phone calls and provided new clients with required paperwork to initiate service
- Maintained accurate, up-to-date client records for reliable reference and communications
- Completed accurate and timely intake assessment forms and filed clients' charts
- Quickly assessed clients' needs and determined eligibility for intake services
- Responsible for administrative tasks as needed and performed job functions on Elder care system as well as used Microsoft programs as required.
Branch Manager, Manager
Arbor Associates
Boston, MA
11.2000 - 02.2003
- Oversight of a new Branch in Danvers, MA as worked collaboratively with the Boston branch manager to oversee the branch operations in the Boston office
- Consistently lead the team in friendly and professional customer interactions as well as those with team members
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Engaged employees in business processes with positive motivational techniques
- Interviewed and hired talented individuals with top- level strengths, improving organizational talent, and skill set
- Consulted and documented customers to boost product sales and services
- Created strategies to develop and expand existing customer sales and area which company serviced.
Education
Bachelor of Science - Criminal Justice and Psychology
Salem State University
Salem, MA01.1997
Skills
- Faculty Support
- Educational Settings
- Teacher Collaboration
- Classroom Inclusion
- Positive Learning Environment
- Student Learning Support
- IEP Adherence
- Personnel training and development
- Exceptional telephone etiquette
- Customer Relations
- Excellent time management
- Effective problem solver
- Customer-focused
- Intake Experience
- Microsoft Word
- Marketing
- Management
- Collaborative Teamwork
- Behavior Modeling
- Test Proctoring
- Material Preparation
- Student Records Management
- Attendance Tracking
- Student and parent relations
- Multicultural Awareness
- Elementary Education
- One-on-one and small group instruction
- Complex Problem-Solving
- Calm and Patient Demeanor
- Individualized Educational Plans
- Positive Attitude
Additional Information
Worked full time as a Customer Service Manager while obtaining BS degree, Worked for Fidelity Investments Inc as a Advisor Fund representative following college, Awarded awards for customer service, Strong ability to multi-task as well as follow through
Affiliations
- Outside of work, I enjoy running, yoga, cycling, gardening and traveling.
Timeline
Instructional Teaching Assistant
Newburyport Public Schools
08.2016 - Current
Elder Abuse Hotline Intake Worker
Holy Family Hospital
01.2006 - 12.2010
Branch Manager, Manager
Arbor Associates
11.2000 - 02.2003
Bachelor of Science - Criminal Justice and Psychology
Salem State University
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