Kimberly Kelly
Elm Creek,NE
Summary
Dynamic professional with extensive experience in retail operations at Dollar General Store, excelling in inventory control and customer service. Proven ability to enhance customer satisfaction through effective problem-solving and strategic store organization. Skilled in training and developing staff, ensuring adherence to best practices for optimal performance and operational integrity.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Elm Creek, NE
02.2023 - Current
- Facilitated efficient store operations and maintained accurate inventory control to enhance customer service.
- Developed and enforced security measures aimed at reducing shrinkage and protecting inventory.
- Facilitated customer satisfaction through timely and effective issue resolution.
- Managed cash register processes to maintain transaction accuracy and minimize discrepancies.
- Directed opening and closing processes to improve efficiency of daily activities and streamline workflows.
- Enhanced store environment to drive sales through meticulous maintenance and effective product placement.
- Managed product placement and display updates to enhance visibility of new offerings and promotional events.
- Trained new hires on company policies and procedures, ensuring adherence to best practices for optimal performance.
- Fostered strong customer relationships through tailored engagement strategies to boost repeat business.
- Performed systematic audits of inventory levels to maintain operational integrity and accuracy.
Head Cook
Elm Creek Public Schools
Elm Creek, NE
09.2020 - 03.2022
- Managed kitchen operations, focusing on meal preparation processes and maintaining compliance with food safety regulations.
- Designed menu items to enhance breakfast/lunch experiences and student/staff satisfaction.
- Directed inventory control efforts to enhance efficiency and reduce waste through strategic ordering.
- Developed strategies for cost control, enhancing ingredient efficiency without sacrificing quality.
- Facilitated supply chain efficiency by proactively ordering stock to prevent shortages.
- Upheld exceptional cleanliness and sanitation protocols in the kitchen to support compliance with health department regulations.
- Conducted daily inspections of freezer and refrigerator units to uphold food safety standards.
- Ensured safe cooking and plating practices to protect food allergy sufferers from cross-contamination risks.
Assembly Worker
Task Lighting
Kearney, NE
08.2019 - 09.2020
- Executed assembly of bar lights, puck lights, and lighted power strips to enhance lighting solutions.
- Executed packaging and assembly tasks to ensure timely shipment of LED lighted products.
- Maintained accurate records of inventory to ensure timely availability of assembly materials.
- Facilitated timely packaging and shipment of products to enhance customer satisfaction.
E-Commerce Specialist
Buckle Warehouse
Kearney, NE
09.2014 - 09.2018
- Evaluated store shipments to facilitate efficient packaging and online sales operations.
- Executed order fulfillment processes by utilizing scanners for tagging, locating, and picking items for dispatch.
- Organized and executed order shipments to enhance customer satisfaction and streamline logistics.
- Conducted evaluations of returned merchandise to ensure compliance with resale standards or initiate defect processing.
- Facilitated return logistics for recalled products to ensure compliance with safety standards.
Senior Customer Service Representative
Cabela's Outdoor Adventures
Kearney, NE
09.2004 - 09.2014
- Utilized communication and problem-solving skills to resolve customer inquiries, ensuring satisfaction.
- Provided essential backup support during high-demand periods to maintain consistent client service standards.
- Developed and maintained rapport with customers to support long-term engagement and retention.
- Facilitated resolution of customer service inquiries to enhance customer satisfaction and loyalty.
- Managed simultaneous tasks effectively to maintain workflow efficiency and meet deadlines.
- Enhanced customer satisfaction through timely resolution of intricate inquiries and complaints to foster loyalty.
- Developed and implemented training programs for new hires to enhance proficiency in call scripts, conflict resolution, and data entry, thereby improving customer satisfaction ratings.
- Acquired extensive knowledge of company offerings to enhance customer support and satisfaction.
- Consistently delivered exceptional customer service, resulting in recognition as a top-performing senior representative on several occasions.
- Enhanced customer service efficiency by adopting strategic time management practices to reduce call wait times.
Assembly Line Production Worker
Parker/Baldwins
Kearney, NE
10.2018 - 03.2019
- Operated machinery to assemble components in compliance with safety standards.
- Inspected finished products for quality assurance and adherence to specifications.
- Trained new employees on assembly line procedures and safety protocols.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Education
High School Diploma - General Studies
Kearney High School
Kearney, NE05.2003
Skills
- Verbal and written communication
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Customer relations
Store organization
Store opening and closing
Attention to detail
POS systems
Employee scheduling
Hiring and training
Upselling and cross selling
Pricing and markdowns
Display setup
Loss prevention
Stock rotations
Inventory counting
Verbal and written communication
Timeline
Assistant Store Manager
Dollar General Store
02.2023 - Current
Head Cook
Elm Creek Public Schools
09.2020 - 03.2022
Assembly Worker
Task Lighting
08.2019 - 09.2020
Assembly Line Production Worker
Parker/Baldwins
10.2018 - 03.2019
E-Commerce Specialist
Buckle Warehouse
09.2014 - 09.2018
Senior Customer Service Representative
Cabela's Outdoor Adventures
09.2004 - 09.2014
High School Diploma - General Studies
Kearney High School