Kimberly Kelly
Radiology Partners
Belton,Tx
26
years of professional experience
Results-driven Patient Care Advocate with over 18 years of experience in healthcare. Proven ability to enhance patient satisfaction through effective communication and organizational skills, while streamlining appointment scheduling and resolving inquiries efficiently.
Work History
Patient Care Advocate II
18 Years 10 Months- Facilitated patient navigation through radiology services, enhancing overall patient experience.
- Educated patients on imaging procedures and preparation requirements, ensuring compliance and understanding.
- Resolved patient inquiries regarding insurance authorizations and billing processes, improving communication efficiency.
- Collaborated with medical staff to streamline appointment scheduling, reducing wait times for patients.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Verified patient insurance eligibility and entered patient information into the system.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified patient insurance eligibility and entered patient information into the system.
- Coordinated patient appointments, optimizing scheduling to enhance operational efficiency and reduce wait times.
- Advocated for patient needs, ensuring clear communication between patients and healthcare providers.
Component Lab Technician
6 Years 4 Months- Conducted routine blood and tissue testing to ensure accurate results.
- Operated and maintained laboratory equipment, adhering to safety protocols.
- Collaborated with medical staff to prepare samples for analysis.
- Developed standard operating procedures to enhance workflow efficiency.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Component laboratory technicians use centrifuge equipment to separate whole blood into its various components.
- Apheresis platelet products are received by the lab and further processed. The lab performs quality control testing on these products using hematology analyzers, pH meters, and white blood cell counting technologies. This ensures the products are safe for transfusion.
- The Component Lab monitors the platelets for bacterial contaminants.
- The Component Lab also performs complex manufacturing tasks to produce specialty products, such as cryoprecipitate, which provides clotting factors for bleeding disorders.
Education
High School Diploma
- Extracurricular Activities: Volleyball, Basketball, Softball, and Track
Skills
Patient care
Appointment scheduling
Documentation
HIPAA compliance
Medical terminology
Record management
Knowledge of medical reception tasks
clinic procedures
medical terminology and paperwork processing requirements.
Task prioritization
Organizational skills
Verbal and written communication
Customer service skills
Patient education
Timeline
Patient Care Advocate II
Radiology Partners
10.2007 - CurrentRead More
Component Lab Technician
Blood And Tissue Center
01.2001 - 05.2007Read More
Belton High School
High School Diploma
Read More