Summary
Overview
Work History
Education
Skills
volunteer - at outreach organizations
Timeline
OfficeManager

Kimberly Kelsey

Florissant,MO - Missouri

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Office Manager

Mercy Hospital St. Louis
02.2016 - Current
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cardiac Device Specialist

Heart Health Center
02.2000 - 02.2016
  • Educated staff, patients and families in electrophysiological monitoring.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
  • Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Conduct initial and follow-up CIED Interrogations, pacing and sensing thresholds, retrieval of IEGMs, troubleshooting and communicating abnormalities found during CIED interrogations with physician or advance practitioner as well as document encounter in Paceart and Epic providers to review.

Education

Cardiovascular Technology

Missouri College of Health Careeers
St Louis, MO
05.1990

Skills

  • Budgeting
  • Strategic Planning
  • Mail Handling
  • Conflict Management
  • Senior Leadership Support
  • Employee Coaching and Mentoring
  • Team Bonding
  • Information Confidentiality
  • Biweekly Payroll Processing
  • Scheduling
  • Performance Tracking and Evaluations
  • Policy Implementation

volunteer - at outreach organizations

I have different partners who also volunteer - Going out in the community to talk about the importance of living a Heart Healthy life and the importance of going to the Doctor for regular check ups. In Diverse communities there is a need for the community to come together and ask questions in an environment that they trust. 

Timeline

Office Manager

Mercy Hospital St. Louis
02.2016 - Current

Cardiac Device Specialist

Heart Health Center
02.2000 - 02.2016

Cardiovascular Technology

Missouri College of Health Careeers

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Kimberly Kelsey