Kimberly Kennedy
Manager
Brunswick,GA
Summary
Experience in customer service over 20 years. Great with customers! Enjoy interacting with customers in person and over the telephone
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
07.2020 - 08.2022
- Reduced operational risks while organizing data to forecast performance trends
- Trained new employees on proper protocols and customer service standards
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Completed point of sale opening and closing procedures
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Supervised guests at front counter, answering questions regarding products
- Developed and implemented successful staff incentive programs to motivate employees
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Raised property accuracy and accountability by creating new automated tracking method
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed purchasing, sales, marketing and customer account operations efficiently
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Mitigated business risks by working closely with staff members and assessing performance
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Assisted with hiring, training and mentoring new staff members
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Rotated merchandise and displays to feature new products and promotions
- Interacted well with customers to build connections and nurture relationships
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Managed over 50 customer calls per day
Shift Manager
McDonald's Restaurant
07.2007 - 10.2016
- Shift manager for 6 to 8 crew members per shift
- Took deposit to bank
- Kitchen Department Manager
- Inventory count
- Truck Order
- Decreased waste count
- Established a strong team
Customer Service Representative
ADT
06.1999 - 09.2001
- Assist customers with trouble shooting alarm
- Call police department when alarm sounds
- Call over 50 customers outbound
- Received over 50 calls inbound
Education
Associate of Science - Medical Assisting
Savannah Technical College
Savannah, GA03.2017
Skills
- Employee Motivation
- Shift Checklists
- Inventory Management
- Team Leadership
- Kitchen Manager
- Department Manager
- Staff Management
- Store Opening and Closing Procedures
- Goals and Performance
- Accurate Cash Handling
- Time Management
- Order Management
- Product and Service Sales
- Customer Service
- Staff Training
- Sales Expertise
- Maximizing Profitability
- Operations Oversight
- Performance Review
- Verbal and Written Communication
- Positive and Friendly
- Customer Response
- Hospitality and Accommodation
- Policies and Procedures
- Bank and Safe Deposits
- Database Management
- Loss Prevention Procedures
- Sales Promotion
- Retail Merchandise Quality Standards
- Work Planning and Prioritization
- Leading Staff Meetings
- Store Displays
- Budget Development
- Delegating Work
- Employee Terminations
- Leadership Development
- Performance Monitoring and Evaluation
- Sales Professional
- Budgeting and Cost Control
- Process Improvement
- Customer Relations
Certification
Business Clerical from Jacksonville Job Corp
reading
I love reading books! I love reading out loud to children! I love reading educational books! I love reading spiritual books!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Store Manager
Dollar General
07.2020 - 08.2022
Shift Manager
McDonald's Restaurant
07.2007 - 10.2016
Customer Service Representative
ADT
06.1999 - 09.2001
Associate of Science - Medical Assisting
Savannah Technical College
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