Kimberly Kennedy
Thaxton,Virginia
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Admin/Secretary/After School Director
HoneyTree LLC-Belle (The Academy Private School)
Roanoke, VA
08.2021 - 07.2024
- Assisted with special projects such as collecting donations for fundraisers or organizing volunteer activities.
- Greeted visitors and answered incoming calls, responded to inquiries in a professional manner.
- Sent Emails and Texts via Tadpoles to inform parents of upcoming events at the school.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Updated contact lists on a regular basis; created new contacts as needed.
- Provided administrative support to the Office Manager and other staff members.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Organized and maintained filing systems for important documents.
- Organized and maintained multiple calendars and contacts using computer software.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Assisted with special projects or tasks related to departmental functions upon request.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Maintained organized filing systems of paper and electron for nonconfidential and confidential documents; and organized files for easy retrieval of information when requested.
- Coordinated meeting logistics such as room reservations and catering services.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Prepared documents such as memos, letters, reports, and spreadsheets using Microsoft Office applications to track and report data.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Processed documents and materials for dissemination to appropriate parties.
- Sent, received, and distributed mail and parcels.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Drove customer feedback to deliver information to management for corrective action.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Implemented procedures for emergency situations including fire drills or medical emergencies while ensuring safety protocols were adhered to at all times.
- Ensured compliance with local health regulations regarding food preparation and storage for snacks provided during activities.
- Supervised staff in the implementation of daily activities for children in the after-school program.
- Assisted in recruiting, interviewing, selecting, training, scheduling and evaluating personnel involved in the after-school program.
- Collaborated with teachers and parents to develop individualized plans for student success within the after-school program.
- Monitored student behavior to ensure a safe environment conducive to learning.
- Created an atmosphere where respect was shown among staff members and students participating in the after-school programs.
- Developed strategies for addressing challenging behaviors exhibited by students during after-school activities.
- Scheduled field trips and special events as part of the after-school programming.
- Developed and implemented after-school program activities that promoted physical, emotional, and social development of students.
- Coordinated with school administrators to ensure that all after-school program policies were followed.
- Maintained records of attendance, grades, and other relevant data on students enrolled in the after-school program.
- Conducted regular meetings with staff to discuss student issues or concerns related to their participation in the program.
- Established positive relationships with students, parents, colleagues, and administrators.
- Hired, mentored and monitored qualified childcare staff.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Communicated with parents and fostered strong professional relationships.
- Monitored and evaluated performance of school employees.
- Facilitated staff meetings to convey policy changes and hear employee input.
- Resolved various situations to cultivate strong student and parent relationships.
- Observed teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
- Enforced school rules for attendance, discipline and honesty.
- Schedule staff training for onboarding and to update as certifications are scheduled to expire.
Security Dispatcher
Hollins University- Campus Security Department
Roanoke, Virginia
01.2017 - 08.2021
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Trained newly hired security personnel on company policies and procedures.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Monitored surveillance systems and responded to alarms.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Ensured compliance with local laws related to fire prevention and public safety regulations.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Performed data entry tasks related to incident reports, work orders, lost and found, and other administrative duties.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
- Participated in ongoing professional development opportunities related to public safety topics.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Answered telephone calls to take messages, respond to questions and provide information during business and non-business hours.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
- Responded immediately to incidents, illegal activities or emergency situations.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Used radio, telephone and computer system to update first responders with new information.
- Advised personnel about accidents, weather conditions or other hazards.
- Researched vehicle, wanted and missing persons information.
- Processed work orders for facilities department
- Processed, issued, and updated ID cards for students, staff, guests, and visitors
- Managed key sign-outs for guest house rentals, campus room/building reservations.
Office Manager
HoneyTree Early Learning Centers LLC
Roanoke, VA
09.2011 - 03.2016
- Assisted in recruiting, onboarding and training new employees on office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Organized company events including holiday parties, team building activities .
- Maintained filing system for records, correspondence and other documents.
- Responded to and resolved customer inquiries via phone or email in a timely and professional manner while maintaining positive relationships with clients.
- Provided administrative support to management team including preparing reports.
- Maintained confidential records relating to personnel matters.
- Monitored inventory levels and placed orders when needed.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively de-escalated tense situations.
- Fax, print, copy documents
- Managed service repairs and replacement of office equipment.
- Created Monthly newsletter to inform parents of upcoming events at the school.
- Coordinated travel arrangements
Assistant Center Director
Sylvan Learning Center Center
Roanoke, Virginia
03.2013 - 10.2014
- Ensured that all equipment is functioning correctly and maintained regularly according to manufacturer's guidelines.
- Resolved conflicts between employees or customers in a professional manner while upholding company values.
- Identified areas of improvement within the organization by implementing new procedures or revising existing ones.
- Ensured compliance with state regulations related to health, safety and security standards.
- Created reports on daily operations, attendance records, program outcomes and other data as required by the director.
- Managed relationships with external vendors such as contractors, suppliers, negotiating contracts where necessary.
- Conducted regular meetings with staff to discuss upcoming events, goals and objectives.
- Participated in the recruitment process including interviewing potential candidates.
- Oversaw day-to-day operations of the center which included scheduling appointments, maintaining inventory levels and ordering supplies.
- Resolved customer service issues efficiently by providing appropriate solutions.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Monitored student progress and assisted students and teachers with resolving problems.
- Assisted Center Director in developing and managing staff schedules and ensuring coverage for all shifts.
- Coordinated special events such as workshops, seminars or conferences at the center.
- Tracked metrics to maintain current understanding of center operations.
- Developed and deepened relationships with center children and families.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Scheduled, prepped and proctored SAT Practice Tests
Education
Bachelor of Arts - Studio Arts
Hollins University
Roanoke, VA06-2010
Associate of Applied Science - Graphic Communications
Virginia Western Community College
Roanoke, VA05-2003
Skills
- Requisition processing
- Customer Service
- Database Management
- Expense Tracking
- Appointment Scheduling
- Prioritization and time management
- Inventory purchasing
- Organization
- Business Correspondence
- Mail distribution
Affiliations
- Jewelry designer
- Reseller on multiple platforms
- Artist of various mediums
- Photographer
- Graphic designer
- Etc...
Accomplishments
- Phi Theta Kappa Honors Society
- Pinnacle Honors Society
Certification
- CPR Certification
- MAT Certification
- Mandated Reporter Certification
- Notary Public
References
References available upon request.
Timeline
School Admin/Secretary/After School Director
HoneyTree LLC-Belle (The Academy Private School)
08.2021 - 07.2024
Security Dispatcher
Hollins University- Campus Security Department
01.2017 - 08.2021
Assistant Center Director
Sylvan Learning Center Center
03.2013 - 10.2014
Office Manager
HoneyTree Early Learning Centers LLC
09.2011 - 03.2016
Bachelor of Arts - Studio Arts
Hollins University
Associate of Applied Science - Graphic Communications
Virginia Western Community College
- CPR Certification
- MAT Certification
- Mandated Reporter Certification
- Notary Public
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