Summary
Overview
Work History
Skills
My own thoughts
References
Timeline
Generic

Kimberly Kennedy

Cape Coral

Summary

Dynamic professional with extensive experience in customer service and community engagement, notably as an Owner/Operator at Top Line Farms Inc. Proven ability to train and manage staff while fostering productive environments. Strong interpersonal skills and a commitment to reliability drive exceptional service and enhance client satisfaction.

Overview

40
40
years of professional experience

Work History

Therapy Dog Handler-volenteer

United Way
Fort Myers
03.2023 - Current
  • I, and my dog Fraiser, work with children having difficulty with reading, work with children during difficult therapy sessions, visit schools and hospitals with the purpose of interacting with individuals needing some comfort

Front Desk Receptionist-volenteer

Cape Coral Police department
Cape Coral
01.2023 - Current
  • Greet people as they entered, listened to their concerns and then direct them to the appropriate department.

Front End Associate

Sam's Club
Cape Coral
04.2022 - 02.2025
  • Provided feedback from customers to store management to improve service and products.
  • Provided product knowledge to customers as needed.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained clean and clutter-free front-end area.
  • Facilitated the signing up of customers for store loyalty and credit card programs.
  • Greeted customers to determine wants or needs.
  • Maintained a clean, organized and inviting store environment.
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with self-checkout processes and troubleshooting any issues.
  • Assisted in organizing merchandise displays on the sales floor.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Greeted customers warmly and directed them to appropriate store sections.
  • Answered store and merchandise questions and led customers to wanted items.
  • Engaged with customers to ensure a positive shopping experience.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Greeted customers warmly upon arrival and identified their needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Collaborated closely with coworkers on special projects or tasks as assigned by manager.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Ensured compliance with all safety policies and procedures.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Coordinated with sales associates to manage queue lines and minimize wait times.
  • Recommended, selected and located merchandise based on customer desires.
  • Implemented company policies and procedures to maintain operational efficiency.
  • Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Owner/Operator

Top Line Farms Inc
Homer
06.1985 - 10.2021
  • I managed and worked in all operations of the business.
  • I trained horses, provided riding lessons, taught equine management to students at Parkland College, judged horse shows and worked with local handicapped programs
  • I also put on YMCA summer camps for youth in the area, along with hosting horse shows and clinics.
  • While owning this business, I built exceptional skills in business management, customer service, and community engagement.

Skills

  • Understanding the importance of having reliable employees
  • Responsible individual committed to the business
  • Enjoy being productive and utilizing customer service skills

My own thoughts

  • Having left Illinois, I am now building another stage in my life here in Florida. I look forward to pursuing a part time job where I can continuing to interact as part of a team. I know I can be a valuable employee with a great work ethic.

References

References available upon request.

Timeline

Therapy Dog Handler-volenteer

United Way
03.2023 - Current

Front Desk Receptionist-volenteer

Cape Coral Police department
01.2023 - Current

Front End Associate

Sam's Club
04.2022 - 02.2025

Owner/Operator

Top Line Farms Inc
06.1985 - 10.2021

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Kimberly Kennedy