Kimberly Kenny
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Construction Project Coordinator
Cell Tower Masters
10.2010 - 02.2012
- Streamlined project timelines by efficiently coordinating tasks among various construction teams.
- Enhanced client satisfaction by delivering high-quality projects within budget constraints and deadlines.
- Collaborated with architects, engineers, and subcontractors to ensure seamless project execution.
- Implemented cost-saving measures by negotiating contracts with vendors and suppliers.
- Monitored project progress through consistent communication with team members and stakeholders.
VoIP Transition Coordinator
Qwest Communications
06.2009 - 11.2011
- Facilitated VoIP technology integration for mid size businesses (50-100 employees). Enhanced the transition process by creating and implementing tailored action plans for each unique business environment.
- Coordinated with existing phone service and internet providers, providing a Single Point of Contact for customers to migrate to fully online services.
- Improved communication among stakeholders by conducting regular meetings and providing timely updates on project progress.
Traffic Analyst III
Avis Budget
06.2004 - 10.2009
- Optimized call traffic flow by conducting thorough data analysis and implementing efficient routing strategies.
- Improved scheduling efficiency by analyzing and proposing cost-effective real-time personnel adjustments.
- Enhanced traffic management systems through meticulous monitoring of phone traffic patterns and trends.
- Reduced customer wait times and /or idle agents by developing targeted solutions based on comprehensive analysis.
- Identified potential over/understaffing proactively, managing specialty departments, such as the insurance replacement and international customer service.
- Utilized accurate forecasting models to predict future phone traffic patterns and inform hiring and scheduling for all of the United States, Canada, and Mexico call centers.
Distribution Supervisor
US Cellular
03.2003 - 12.2007
- Improved efficiency by implementing new distribution processes and procedures for cell phone repair center.
- Optimized inventory management by heavy utilization of software and automating many processes.
- Enhanced productivity by providing clear communication, guidance, and support to interdepartmental peers.
- Reduced repair processing time with streamlined packing and shipping methods.
Education
Associate of Science - Accounting
The University of Montana
Missoula, MT05.1986
Skills
- Design Review
- Labor Management
- Materials Procurement
- Progress Reporting
Timeline
Construction Project Coordinator
Cell Tower Masters
10.2010 - 02.2012
VoIP Transition Coordinator
Qwest Communications
06.2009 - 11.2011
Traffic Analyst III
Avis Budget
06.2004 - 10.2009
Distribution Supervisor
US Cellular
03.2003 - 12.2007
Associate of Science - Accounting
The University of Montana