Kimberly Kerney
Houston
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
16
16
years of professional experience
Work History
Data Analyst
Salem Solutions
10.2023 - 12.2024
- Developed and executed data cleanup measures.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Received and evaluated applications to look for missing and inaccurate information.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Conducted primary source verifications such as background checks and board certifications.
Security Officer
Allied Universal Security Services
08.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Health Insurance Claims Adjudicator
Association Health Care Management
08.2021 - 02.2022
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Based payment or denials of medical claims upon well-established criteria for claims processing.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
- Input claim information and payments into company database.
Online Communication Agent/Warehouse Office Lead
Mattress Firm
04.2017 - 06.2021
- Prioritized work based on business demands and freight delivery times.
- Managed paperwork and necessary information required for client shipments.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Checked items into computer system, printed labels and directed to storage locations.
- Maintained composure and patience in dealing with aggressive customers.
- Updated information and details of calls and inquiries in customer service database for future reference.
- Resolved payment issues efficiently to improve customer satisfaction and loyalty.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Processed customer account changes with proprietary software.
Dispatcher/Billing Clerk
Best Care Ems
12.2008 - 03.2017
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch EMS while tracking data in real-time.
- Monitored switchboard and dispatched emergency services.
- Coordinated dispatchers schedules to ensure no calls were missed.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Sent clinical request and missing information letters to obtain incomplete information.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Education
GED -
Houston Community College
Houston, TX03.1990
Skills
- Experience in Tritech Medical Software
- Microsoft Office MAX POS Systems
- Salesforce
- Dispatch Track Software
- EOB knowledge
- MS Office
- 10-key Touch
- Small Claims Payouts
- Health EMS Software
- Handling of Purchase Orders and Bill of Ladings
- SAP
- CRM Tracking
Education and Training
other
Timeline
Data Analyst
Salem Solutions
10.2023 - 12.2024
Security Officer
Allied Universal Security Services
08.2023 - 11.2023
Health Insurance Claims Adjudicator
Association Health Care Management
08.2021 - 02.2022
Online Communication Agent/Warehouse Office Lead
Mattress Firm
04.2017 - 06.2021
Dispatcher/Billing Clerk
Best Care Ems
12.2008 - 03.2017
GED -
Houston Community College
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