Kimberly Kerr
Summerville,USA
Summary
I enjoy working with customers and ensuring their satisfaction. I am tech savvy, hardworking, meticulous, detail oriented, and a team player. I am a reliable and independent worker that works well collaborating with a team and can also work with minimal to no supervision. For over 10 years my amiable nature, accuracy, organization and attention to detail makes for great customer service, reception & office administration. I love data projects and will prove to be an asset. I am a fast learner, do my best and open to learn anything in order to perform any assignment.
Overview
12
12
years of professional experience
Work History
Remote Contractor for Publix
Innova Staffing
10.2022 - 09.2024
- Data entry from email responses into Excel reports
- Create and submit access removals
- Daily use of Microsoft Excel, Outlook and Edge
- Request data for compiling and creating access reports
- Weekly conferences with Microsoft teams with supervisor and department team
- Dependable, organized and dedicated worker from home
Remote Contractor for AFLAC
Randstad Staffing
06.2021 - 09.2022
- Verify data for application review and approval
- Data entry from scanned paper applications for electronic processing and filing
- Account approvals in Wynsure system for insurance documents to be printed and mailed to policyholders
- Excel and Google Sheets
Office Admin
Durham School Services
03.2019 - 06.2020
- Performed the duties as when I was working as a temp back in August 2018-Dec 2018
- Coordinated field trips
- Assignment verification
- Created a Google sheet to log and track assignments along with any notes if anyone had questions
- I moved Durham School services from their local Netshare Excel drive to the universal platform of Google Workspace so all lots no matter where they are, were informed of the same information
- Collected paper tracking forms for data entry into Google sheets
- Several Excel & Google Sheets document creations for implementations to help gather, present and organize data; Management, Bus Supervisors and Safety still use my creations in their daily tasks now
- Position moved to remote March - June 2020 because of the covid pandemic
Office staff (temp)
Randstad Staffing
01.2019 - 02.2019
- Organized and packed records from previous years to be moved to storage
- Setup file cabinet for 2019 record keeping
- Licenses: File documentation
- Print business licenses
- Update business information
Office staff (temp)
Randstad Staffing
08.2018 - 12.2018
- It started as an entry-level customer service 2-week contract
- Answered phones and provided info about bus routes
- Support ticket creation to be followed-up by the Supervisors about buses and stop locations
- Once given access to a computer, in my downtime, I created various spreadsheets and forms in Excel, Word & their Google Workspace
- Sign-up forms, Bus parking assignments, and Special Needs Student Ridership
- There was a paper form for drivers to fill out stating if various students rode that shift / day; after that was turned in, I would data enter that into my Google Sheet
- Later we input the Google Sheet info into the SC Department of Education site for Medicaid report tracking
- They extended my contract and I was Front Desk receptionist for a couple months
- I assisted applicants with workstations, applications or application status
- Another extension and I assisted Routing
- I learned how to designate or delete stops, assign or change students to stops and alter routes as requested
- Updated the website when necessary
Front Desk
Beacon Homewood Suites
03.2018 - 08.2018
- Answer phone and provide guest assistance with any thing pertaining to the establishment
- Process payments for various customer use of services
- Run credit card authorizations and do follow-ups if there was any issue
- Kept Suite shop inventory and ordered if stock was low
- Setup Extended Stay program to show appreciation and welcome so guests felt that we were their home away from home
- Created Excel spreadsheet for easy tracking
- Communicate with my team about issues for problem-solving
- Kept a daily log of events that occurred during my shift for business operations transparency
Amazon Warehouse
Integrity Staffing
11.2016 - 03.2017
- I operated a machine and performed QA quality and accuracy on products before the sorting/shipping phase
- Worked in a fast paced environment & met production quota / rate
- Perform repetitive tasks for a long time
Night Audit & Front Desk
Hilton Homewood Suites
03.2016 - 09.2016
- Process guest credit card charges
- Verify and process all account postings and balances made during the day
- Run End of day process / Night audit process on the Property management software
- Track front office operating statistics
- Prepare a daily log and summary report
- Register guests, provide courteous service, and close out accounts upon their departure
- Input data for reservation creation and retrieve the information for verification
- Assist the manager with various administrative duties such as email response or creation, and creating or changing orders with vendors
- Professionally answer the phone being positive, polite and clear
- Field guest complaints to various departments and help resolve customer problems
- Remain calm and alert during stressful situations
- Exercise discretion and make decisions based upon experience and sound judgment without supervision
Sales Associate
Dillards
10.2014 - 02.2016
- Processed purchases, returns, refunds & exchanges providing great customer service
- Price adjustments and inventory count using a scanner
Front Desk Sales Associate
Massage Envy Spa
05.2014 - 09.2014
- Assist Clinic Administrator & Jr Administrator with their administrative duties, such as email responses, bookkeeping and account management
- Communicate between clients and therapists before or after appointments
- Greet & register guests, providing prompt and courteous service
- Appointment creation, changing, reminding or canceling
- Answer phone and data enter into database
- Retrieve information from the system for verification
- Cash handling, make change & balance a register; process payments & credit card authorizations
- Open & close clinic building
- Client retention and billing
Guest Services, Cashier, Salesfloor
Target
09.2012 - 06.2014
- Answered multi-line phone system & routed calls
- Processed purchases, returns, refunds & exchanges providing great customer service
- Operate a cash register, cash handling and drawer balance
Education
NA -
Oakland University
Rochester, MISkills
- Fast accurate data entry
- Record Keeping
- Data Presentation
- Phone Etiquette
- Customer Service
- Multitasking
- Dependability
- Problem-solving
- Organization
- Timekeeping
- Productivity
- Detail-oriented
- Reception
- Hospitality
- Clerical Skills
- Office Administration
- Operating Office Equipment
- Technology Proficiency
- OnQ Hilton Front Desk
- VersaTrans
- Compass
- Zonar
- Google Docs
- Google Sheets
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Mondaycom
- Zoom
- Microsoft Teams
- Skype
Accomplishments
- 11/01/18, A student wasn't able to be routed to a stop. I performed a map comparison of VersaTrans and Google and discovered what was wrong. I corrected street names and direction for Transportation Operations to give to the bus driver and update the student's parents.
- 04/01/19, I moved Durham out of the local Netshare and onto Google because we needed the data to be trackable, transparent and accessible by multiple users at the same time.
Phonenumbers
(843) 695-7374, (843) 419-9910
Timeline
Remote Contractor for Publix
Innova Staffing
10.2022 - 09.2024
Remote Contractor for AFLAC
Randstad Staffing
06.2021 - 09.2022
Office Admin
Durham School Services
03.2019 - 06.2020
Office staff (temp)
Randstad Staffing
01.2019 - 02.2019
Office staff (temp)
Randstad Staffing
08.2018 - 12.2018
Front Desk
Beacon Homewood Suites
03.2018 - 08.2018
Amazon Warehouse
Integrity Staffing
11.2016 - 03.2017
Night Audit & Front Desk
Hilton Homewood Suites
03.2016 - 09.2016
Sales Associate
Dillards
10.2014 - 02.2016
Front Desk Sales Associate
Massage Envy Spa
05.2014 - 09.2014
Guest Services, Cashier, Salesfloor
Target
09.2012 - 06.2014
NA -
Oakland University
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