Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Kerr

Lehigh Acres,FL

Summary

Professional with proven track record in ensuring efficient and timely customer service. Strong focus on reliability, adaptability to evolving schedules and tasks, and collaboration within team environment. Skilled in planning, navigation, and customer service, consistently meeting and exceeding performance expectations. Known for high level of dependability and ability to handle diverse tasks effectively.

Overview

20
20
years of professional experience

Work History

Mail Carrier

USPS
12.2017 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
  • Improved route efficiency by optimizing delivery paths, reducing overall time spent on deliveries.
  • Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
  • Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.
  • Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.

Teller

Northern Trust
04.2007 - 02.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions, with specialized services in checkbook balancing for at risk customers.
  • Processed customer transactions promptly, minimizing wait times.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Specialized duties in offsite office record retention for multiple departments including organizing, maintaining and recalling records as needed.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.

Receptionist

Northern Trust
04.2006 - 04.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected payments, processed transactions and updated relevant records. Assisted in as needed teller support services during high volume periods.


Teller

Bank of America
02.2005 - 04.2006
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Education

No Degree - Computer Programming

Florida South Western State College
Fort Myers, FL

Estero High School
Estero, FL
01-2003

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Organizational skills
  • Logbook maintenance
  • Interpersonal skills
  • Cash handling and management
  • Goal-oriented focus
  • Compliance, banking laws, and regulations
  • Rapid data entry skills
  • Accounting systems and software

Timeline

Mail Carrier

USPS
12.2017 - Current

Teller

Northern Trust
04.2007 - 02.2017

Receptionist

Northern Trust
04.2006 - 04.2007

Teller

Bank of America
02.2005 - 04.2006

No Degree - Computer Programming

Florida South Western State College

Estero High School

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