Kimberly Keyes
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Chicago Lighthouse
Chicago , IL
10.2021 - Current
- Answered over 130 calls per shift to meet fast-paced call center demands, while maintaining positive attitude and focus on customer satisfaction.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion and access to services.
Claims Customer Service Representative
Randstad
Chicago , IL
11.2020 - 09.2021
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Maintained confidentiality of patient finances, records and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Bank Teller
Robert Half
Chicago , IL
10.2020 - 11.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Specialist
Randstad
Chicago , IL
11.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Floating Bank Teller
Byline Bank
Chicago , IL
03.2018 - 12.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Counted, verified and handled bank deposits and armored car transactions.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
High School Diploma -
Springfield Southeast
Springfield, ILAssociate of Arts -
Harold Washington
Chicago, ILSkills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Clerical Support
- Call Controlling
- Microsoft Exchange
- Google Drive
- Computer Proficiency
- Telephone Reception
- Livechat Messaging
- Documentation
- Service-oriented self-starter
Timeline
Customer Service Agent
Chicago Lighthouse
10.2021 - Current
Claims Customer Service Representative
Randstad
11.2020 - 09.2021
Bank Teller
Robert Half
10.2020 - 11.2020
Customer Service Specialist
Randstad
11.2019 - 08.2020
Floating Bank Teller
Byline Bank
03.2018 - 12.2018
High School Diploma -
Springfield Southeast
Associate of Arts -
Harold Washington
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