Hi, I’m
Kimberly Keyton
Lima,OH
Summary
QA Lead with 1 year of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence. Adaptable Quality Manager with a 1-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
years of professional experience
Work History
Customer Contact Services
Operator/QA Lead
01.2022 - Current
Job overview
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Devised specifications for processes.
- Reported problems and concerns to management.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Conducted investigations into questionable test results.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Ridgeview Behavioral Hospital
Patient Care Technician/Unit Clerk
02.2016 - 10.2018
Job overview
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Oak Haven Residential Care Center
Care Giver/Medication Aide
06.2018 - 09.2018
Job overview
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Administered medications to patients and remained vigilant for negative side effects.
- Reported changes in patient status regarding drug therapy.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored medication storage area to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored patient responses to medication to report adverse reactions quickly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
Microtel Inn & Suites By Wyndham
Hotel Housekeeper
02.2018 - 06.2018
Job overview
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Washed and folded towels and linens to properly stock guest rooms.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
- Hang, cleaned and rehung draperies to maintain freshness.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Topp Chalet
Server/Bartender Assistant
01.2007 - 05.2014
Job overview
- Learned how to make wide variety of mixed drinks.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Replaced empty kegs and soda syrups.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Greeted customers and provided friendly, knowledgeable service.
- Operated POS system to collect payments from customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Delivered food to customers at bar and tables.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Checked ID cards and verified bar guests were of legal age.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
- Established rapport with customers by providing friendly and attentive service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Addressed customer complaints and inquiries to verify satisfaction.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Engaged in suggestive selling and other sales techniques.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
Delphos Jefferson High School901 Wildcat LN, Delphos, OH 45833
GED
05.1997
Skills
- Audiovisual Equipment
- Social Media Tools
- Community Outreach
- Social Perceptiveness
- Client Satisfaction
- Documentation Control
- Deviation Correction
- Compliance Monitoring
- Random Sampling
- Excellent Researching Skills
- Constructive Feedback
- Client Rapport-Building
- Problem-Solving Ability
- Team Training
- Status Updates
- Disciplinary Action
- Quality Assurance
- Program Monitoring
- Familiarity with Quality Standards
- Issue Resolution
Timeline
Operator/QA Lead
Customer Contact Services
01.2022 - Current
Care Giver/Medication Aide
Oak Haven Residential Care Center
06.2018 - 09.2018
Hotel Housekeeper
Microtel Inn & Suites By Wyndham
02.2018 - 06.2018
Patient Care Technician/Unit Clerk
Ridgeview Behavioral Hospital
02.2016 - 10.2018
Server/Bartender Assistant
Topp Chalet
01.2007 - 05.2014
Delphos Jefferson High School
GED
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