Kimberly Kibbe
San Jose,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Crew Leader
Mod Super Fast Pizza Holdings
San Jose, CA
10.2021 - 07.2024
- Ensured compliance with all health and safety regulations.
- Inspected equipment for proper operation before use by crew members.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Participated in hiring process for new employees; conducted interviews and reference checks as needed.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Mentored newly hired crew members to prepare each for job roles.
- Monitored task completion to meet company standards for performance.
- Organized crew placement per job function when assigning work.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
Retail Merchandiser
Levi Stadium
Santa Clara, CA
09.2014 - 01.2020
- Created visual presentations that effectively promoted products.
- Maintained accurate inventory records of all stock items.
- Assisted customers in selecting appropriate merchandise for their needs.
- Conducted regular audits of store inventories and restocked shelves as needed.
- Inspected stores regularly for proper stocking and display of products.
- Communicated and coordinated execution of planograms with store management.
- Updated store planograms in collaboration with management.
- Placed prices and descriptive signage to enhance displays and promote items.
- Displayed promotional material such as signs and banners.
- Created visual displays to showcase products in interactive and engaging way.
- Chose and outfitted mannequins to relate to customer base, combining art and style.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
Cashier Assistant
Target
San Jose, CA
07.2012 - 09.2014
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided accurate cash register operations, including accepting payments and providing change.
- Greeted customers and provided assistance in locating items.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints regarding sales and service.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Answered customers' questions concerning location, price and use of merchandise.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Swept and mopped front end during shifts to maintain professional appearance.
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Independence High School
San Jose, CA04-2019
Skills
- Task Prioritization
- Multitasking and Organization
- Proactive Problem Solving
- Heavy Lifting
- Teamwork and Collaboration
- Product Knowledge
- Crew oversight
- Professional Appearance
Timeline
Crew Leader
Mod Super Fast Pizza Holdings
10.2021 - 07.2024
Retail Merchandiser
Levi Stadium
09.2014 - 01.2020
Cashier Assistant
Target
07.2012 - 09.2014
Independence High School
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