Kimberly Kiesel
Long Beach,CA
Summary
A hardworking person, eager to learn and grow in any role. A confident leader, who has service industry experience and is looking for something more stable. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
01.2024 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Maintained quality of vehicles upon return and sending out
- Ensured a smooth and positive customer experience
- Mastered industry-specific software tools for efficient data analysis, reporting, and decision-making purposes.
Intern
Warnecke Architectural Archive
02.2022 - Current
- Preserve and organize architectural documents, create a system of organization, social media management for the archive
Crew Member
Trader Joe's
09.2023 - 01.2024
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained cleanliness and organization of the store
- Ensured a positive and welcoming environment for customers
Shift Supervisor
Starbucks
07.2019 - 09.2023
- Organized and ordered products to benefit business needs, thrived under high pressure/fast paced environments, understands/adapts to business flow, managed cash flow operations
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Barista
Starbucks
09.2017 - 07.2019
- Developed strong relationships and customer service skills, maintained a clean work environment while aligning with food handling guidelines
- Promoted to Shift Supervisor after excelling in the Barista position
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - Art History
Sonoma State University
Rohnert Park12.2022
Associate of Arts - Humanities
Santa Rosa Junior College
Santa Rosa12.2020
Associate of Arts - History
Santa Rosa Junior College
Santa Rosa, CA12.2020
Skills
- Proficient in computer skills, cash handling
- Time management
- Teamwork, management, and collaboration
- Customer Service
- Staff Supervision
- Customer Relations
Timeline
Management Trainee
Enterprise Rent-A-Car
01.2024 - Current
Crew Member
Trader Joe's
09.2023 - 01.2024
Intern
Warnecke Architectural Archive
02.2022 - Current
Shift Supervisor
Starbucks
07.2019 - 09.2023
Barista
Starbucks
09.2017 - 07.2019
Bachelor of Arts - Art History
Sonoma State University
Associate of Arts - Humanities
Santa Rosa Junior College
Associate of Arts - History
Santa Rosa Junior College
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