Kimberly Kiger
Winston Salem,NC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
45
45
years of professional experience
Work History
School Nutrition Worker
Davidson County School District
Thomasville, NC
09.2022 - Current
- Assisted in the preparation of salads, sandwiches, fruits and vegetables for lunch service.
- Managed cashiering duties, including processing payments from students and staff members.
- Communicated effectively with team members regarding daily tasks assigned.
Communication Facilitator for the Hearing Impaired
Davidson County School District
Thomasville, NC
09.2000 - 06.2020
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Managed multiple projects simultaneously while maintaining quality standards.
- Evaluated facilitator performance against predetermined criteria set out by management.
Call Center Manager
TruliantFCU
Winston-Salem, NC
01.1984 - 09.2000
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Developed and maintained a team of call center representatives to meet performance standards.
- Ensured compliance with relevant laws, regulations and policies related to customer service operations.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
Bank Teller
First Union Bank
Winston-Salem, NC
07.1979 - 01.1984
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Maintained confidentiality of bank records, transactions and customer information.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Developed strong relationships with customers to ensure repeat business.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
Education
High School Diploma -
Ledford High School
NC06-1979
Skills
- Communication
- Continuous improvement mindset
- Interpersonal and written communication
Timeline
School Nutrition Worker
Davidson County School District
09.2022 - Current
Communication Facilitator for the Hearing Impaired
Davidson County School District
09.2000 - 06.2020
Call Center Manager
TruliantFCU
01.1984 - 09.2000
Bank Teller
First Union Bank
07.1979 - 01.1984
High School Diploma -
Ledford High School
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