Kimberly Kilgour

• Established operational policies and procedures to ensure efficient operations.
• Recruited, trained, supervised, coached and evaluated personnel.
• Facilitated dispute resolution among team members as needed.
• Collaborated with other departments to identify areas for improvement and implement change.
• Prepared reports detailing activities of the department for senior management review.
• Ensured compliance with applicable laws and regulations regarding operations.
• Directed staff in the accomplishment of organizational objectives.

Manager Immunology Unit

• Created monthly reports for senior management summarizing operational performance metrics.
• Conducted performance reviews for team members.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Ensured compliance with all applicable state licensure regulations and CLIA regulations.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Associate Manager Immunology

• Maintained up-to-date records of employee attendance, vacation requests, and weekly timesheets.
• Coached, mentored and trained team members in order to ensure satisfactory job performance.
• Established processes to ensure efficient workflow throughout the unit.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Resolved customer complaints and issues promptly.
• Reviewed procedures yearly and updated as needed