Kimberly King
Abilene,TX
Summary
Accomplished Store Manager with a proven track record at Five Below in enhancing customer satisfaction through expert training in customer service and product knowledge. Skilled in inventory and cash management, adept at leading teams in high-pressure environments with a focus on problem-solving and positive customer relations. Achieved significant improvements in store operations and employee performance.
Overview
17
17
years of professional experience
Work History
Store Manager
Five Below
04.2022 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Dollar General
09.2016 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Family Dollar
04.2007 - 12.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
GED -
Lake Havasu High School
Lake Havasu City, AZ05.1985
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Inventory Management
- Cash Management
- Store Merchandising
- Employee Training
Timeline
Store Manager
Five Below
04.2022 - 01.2024
Store Manager
Dollar General
09.2016 - 11.2021
Store Manager
Family Dollar
04.2007 - 12.2015
GED -
Lake Havasu High School
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