Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Kimberly King

Jacksonville,NC

Summary

Driven and compassionate professional with extensive experience in customer service and patient care, notably at Camas Washougal Animal Hospital and Bethesda. Excelled in organization, multitasking under tight deadlines, and fostering strong client relationships through effective communication. Demonstrated proficiency in data entry and a commitment to enhancing client and patient satisfaction.

Overview

11
11
years of professional experience

Work History

Receptionist

Camas Washougal Animal Hospital
11.2020 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected cash, credit card payments, processed transactions and updated relevant records.

Home Care Provider

Bethesda
11.2013 - 09.2015
  • Assisted patients with personal requirements for housekeeping.
  • Assisted patients with feeding needs.
  • Provided patients with assistance in completing daily tasks.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Administered medication as directed by physician.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Cooked appetizing, nourishing meals for patients to promote better nutrition.
  • Assisted patients with self-administered medications.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
  • Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
  • Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.

Education

High School Diploma -

Illinois Valley High School
Cave Junction, OR
06.1996

Skills

  • Organization skills
  • Time Management
  • Data inputting
  • Multi-line telephone operation
  • File Management
  • Calendar Management
  • Record preparation
  • Attention to Detail
  • Punctual and Reliable
  • Payment Processing
  • Relationship Building
  • Courteous and Professional
  • Data Inputting
  • Verbal and Written Communication
  • Customer and Client Relations

Timeline

Receptionist

Camas Washougal Animal Hospital
11.2020 - 06.2024

Home Care Provider

Bethesda
11.2013 - 09.2015

High School Diploma -

Illinois Valley High School

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Kimberly King