Kimberly Kinnard
Brandon,MS
Summary
Dynamic professional with extensive experience in customer service and team management, notably at Walmart. Proven ability to enhance service level agreements and manage escalations effectively. Skilled in ticket management and fostering positive relationships, contributing to a welcoming environment and increased customer satisfaction. Committed to operational excellence and continuous improvement.
Overview
16
16
years of professional experience
Work History
Team Leader
Walmart
03.2023 - Current
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Dispatcher
YRC Freight
08.2019 - 03.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Office Assistant
New Hope Christian Pre-school
06.2012 - 05.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Courtesy Clerk
Kroger
05.2009 - 08.2011
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Host
Chuck E Cheese
04.2009 - 07.2011
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate Of Applied Business - Business Administration
Hinds Community College
Raymond, MSSkills
- Service level agreement management
- Team management
- Escalation handling
- Feedback management
- Ticket management
- Cost-benefit analysis
Timeline
Team Leader
Walmart
03.2023 - Current
Dispatcher
YRC Freight
08.2019 - 03.2023
Office Assistant
New Hope Christian Pre-school
06.2012 - 05.2019
Courtesy Clerk
Kroger
05.2009 - 08.2011
Host
Chuck E Cheese
04.2009 - 07.2011
Associate Of Applied Business - Business Administration
Hinds Community College