KIMBERLY KINSEL
BAYTOWN,US
Summary
Dynamic office manager with a proven track record at Framo Houston, Inc., enhancing operational efficiency and customer satisfaction. Expert in financial administration and team leadership, achieving a 98% accuracy rate in transaction processes. Skilled in Microsoft Dynamics 365, I excel in fostering strong customer relationships and driving sales growth.
Overview
19
19
years of professional experience
Work History
OFFICE MANAGER
Framo Houston, Inc.
Houston, TX
09.2016 - 11.2025
- Led daily operations to enhance efficiency and boost customer satisfaction.
- Trained and managed a team of 15, increasing staff productivity and morale.
- Streamlined transaction processes, achieving 98% accuracy in financial operations.
- Resolved customer issues promptly, improving retention rates and feedback scores.
- Implemented visual merchandising strategies, resulting in a 12% increase in sales.
- Oversaw accounts payable/receivable tasks, ensuring accurate invoice processing and payment management.
- Scheduled appointments and travel arrangements for executive calendars, fulfilling all engagements efficiently.
- Generated customer account statements to notify clients of outstanding invoices for timely payment.
MANAGER
Pipeline Grill
Baytown, US
01.2024 - 04.2024
- Managed daily operations of fast-paced restaurant environment.
- Supervised staff to ensure exceptional customer service and teamwork.
- Implemented inventory control measures to minimize waste and loss.
- Scheduled staff shifts to optimize coverage during peak hours.
- Enforced health and safety regulations throughout the restaurant premises.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
BILLING SPECIALIST
Service Transport
09.2014 - 11.2016
- Processed customer invoices and maintained billing records for accuracy.
- Resolved billing discrepancies through effective communication with clients and staff.
- Managed payment schedules and tracked outstanding accounts for timely follow-up.
- Conducted audits of billing statements to identify errors and ensure correctness.
- Worked with team members to identify and develop process improvements.
OWNER/OPERATOR
Total Tan
06.2006 - 12.2013
- Managed daily operations of tanning salon and staff scheduling.
- Oversaw inventory management and maintained product supply levels.
- Trained and mentored new employees on customer service techniques.
- Developed marketing strategies to promote services and increase clientele.
- Ensured compliance with health and safety regulations in salon operations.
- Handled customer inquiries and resolved service-related issues promptly.
- Implemented operational procedures to enhance workflow efficiency.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Collaborated with vendors for procurement of tanning products and equipment.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Education
Some College (No Degree) - Paralegal Studies
Texas School of Business
HoustonSkills
- Business operations management
- Financial administration
- Retail management
- Sales expertise
- Microsoft applications
- Helios software
- Microsoft Dynamics 365 proficiency
- QuickBooks knowledge
- Excel proficiency
- Multi-line phone systems
- HR and benefits administration
- Data entry skills
- Calendar management
- Scheduling coordination
- Customer service excellence
- Team leadership
Timeline
MANAGER
Pipeline Grill
01.2024 - 04.2024
OFFICE MANAGER
Framo Houston, Inc.
09.2016 - 11.2025
BILLING SPECIALIST
Service Transport
09.2014 - 11.2016
OWNER/OPERATOR
Total Tan
06.2006 - 12.2013
Some College (No Degree) - Paralegal Studies
Texas School of Business