KIMBERLY KIRKMAN
Jacksonville,FL
Summary
Organized, educated, and experienced professional seeking employment that will allow for career growth and utilization of my excellent communication, time management and personal skills. Proven track record in managing tasks, troubleshooting issues, and strong decision-making abilities to manage multiple tasks.
Overview
9
9
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
10.2023 - Current
- Scheduled and coordinated complex patient appointments and provided excellent customer service.
- Organized daily operations to enhance workflow efficiency and support team objectives.
- Answered high volumes of calls and prioritized workflow.
- Effectively communicated patients' questions and needs to providers and Care Team to help resolve any issues or concerns.
- Assisted at Check Out as needed and resolved issues in a professional manner.
- Trained new staff on operational procedures, ensuring adherence to best practices and compliance standards.
Health Coach/Office Manager
Jenny Craig
01.2022 - 10.2023
- Developed personalized nutrition and fitness plans for clients, enhancing overall health outcomes.
- Conducted regular assessments to track client progress and adjust strategies accordingly.
- Managed and initiated daily activities of operations, including planning, and coordinating calendars.
- Customer service and sales calls daily.
- Invoiced and prepared all client orders.
- Conducted weekly product inventory, orders and merchandise receiving.
- Prepared closing paperwork including daily sales and projections for the month.
Medical Liaison/TMS Operator
Lakeview Health
05.2016 - 11.2020
- Facilitated communication between patients and medical professionals, acting as a reliable liaison when needed.
- Maintained patient records, assisted with patient admissions and discharges and audited patient charts.
- Coordinated daily patient visits with physicians and processed all paperwork regarding visits.
- Scheduled and conducting patient psychological testing.
- Managed Transcranial Magnetic Stimulation program including scheduled patient TMS sessions and performed the TMS procedures.
- Upheld strict HIPPA laws and regulations regarding patient confidentiality.
Education
BA - Psychology
University of Georgia
Athens, GASkills
- Effective time management
- Strong organizational skills
- Scheduling coordination
- Workflow optimization
- Customer service
- HIPAA
- Administrative support experience
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Desk Operations Specialist
Mayo Clinic
10.2023 - Current
Health Coach/Office Manager
Jenny Craig
01.2022 - 10.2023
Medical Liaison/TMS Operator
Lakeview Health
05.2016 - 11.2020
BA - Psychology
University of Georgia
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