Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kimberly Kiser

Paris,KY

Summary

Dynamic and results-oriented professional with extensive experience at Horizon and LifeStance Health, excelling in patient scheduling and interpersonal communication. Proven track record of enhancing office operations through automation and maintaining high performance standards. Skilled in HIPAA compliance and customer service management, consistently achieving high patient satisfaction rates.

Overview

14
14
years of professional experience

Work History

Medical Front Office Coordinator/Medical Assistant

Horizon
04.2024 - Current
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Assisted Providers with Injections and Consultations
  • Accurately counted prescribed medications and Vitamin Supplements.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Kept high average of performance evaluations.

Front Office Coordinator

LifeStance Health
11.2021 - 03.2024
  • Monitored office supplies by checking inventory and placing orders.
  • Collected patient and client documents and information upon referral.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Performed Drug Screenings and GeneSight testings for Mental Health Providers
  • Completed Prior Authorizations and Insurance Inquiries
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.

Lead Surgical Technologist

VAMC
05.2015 - 10.2021
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Worked with vendors for speedy procurement of services and equipment.
  • Maintained high infection control standards.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.

Lead Surgical Technologist

University of KY Center for Advanced Surgery
01.2011 - 05.2015
  • Maintained records to document patient medical history and surgical procedure notes.
  • Preceptor for Incoming Medical Students, Nurses and Residents.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Provided wound care post-operatively to promote healing and reduce risk of infections.
  • Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.

Education

Associate of Applied Science - Allied Health / Surgical Technology

Bluegrass Community And Technical College
Lexington, KY
05-2011

Associate of Science - Surgical Technologist

Maysville Community And Technical College
Maysville, KY
06-2009

Skills

  • Electronic health record system
  • Medical billing
  • Payment collection
  • Appointment management
  • Patient registration
  • Copying and scanning
  • Correspondence review
  • Patient scheduling
  • Insurance verification
  • HIPAA compliance
  • Interpersonal communication
  • Customer service management

Accomplishments

* Five Benchmark Choices Award:

Pathway to Extraordinary Productivity, Presentation Skills and Public Speaking Training


*MLX Training for Combative Individuals


*SAVE: Gatekeeper Training For Suicide Prevention


*Crucial Conversations: Art of Understanding, Communication and Consequences


*Active Member of Diversity Committee Chair Member of Employee Excellence Committee Risk Safety Committee Member

Additional Information

To Whom It May Concern;

I feel my background in Healthcare, work experience and strong work ethic combined with excellent interpersonal communication skills would be a welcome addition to your organization. Previous work environments provided both, a highly collaborative team player, and one capable of working independently and autonomously on tasks.
I am confident my proven track record of excellent work ethic and unparalleled attention to detail will make me an immediate asset and allow me to contribute to your team’s success.
Thank you for your consideration and I hope to hear from you in the near future.

Respectfully,


Kimberly Kiser

Timeline

Medical Front Office Coordinator/Medical Assistant

Horizon
04.2024 - Current

Front Office Coordinator

LifeStance Health
11.2021 - 03.2024

Lead Surgical Technologist

VAMC
05.2015 - 10.2021

Lead Surgical Technologist

University of KY Center for Advanced Surgery
01.2011 - 05.2015

Associate of Applied Science - Allied Health / Surgical Technology

Bluegrass Community And Technical College

Associate of Science - Surgical Technologist

Maysville Community And Technical College
Kimberly Kiser