Kimberly Kjeldgaard
Port Townsend,WA
Summary
Ambitious employee pursuing Referral Coordinator job title and responsibilities.
Successful in medical office setting with several years of experience coordinating daily medical office operations and patient referrals. Organized client and physician appointment schedules, maintained records and handled office administration duties. Professional and interpersonal liaison with patients and staff. Dedicated to promoting patient health through efficient and effective collaboration between care teams, patients and families. Enthusiastic Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of coordinating patient care. Motivated to learn, grow and excel in patient care setting.
Overview
26
26
years of professional experience
Work History
Support Specialist II
Jefferson Healthcare Medical Center
06.2022 - Current
- Analyze & assemble records for Inpatient, Emergency Department, Observation encounters for completion of documentation.
- Provide quality assurance/improvement data gathering utilizing established criteria and data programs as outlined by Manager for special projects.
- Analyze & review Infusion orders, working closely with infusion team for successful outcome.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Scan documents into patient electronic medical record.
- Answer & route phone calls as appropriate.
- Perform a variety of clerical support functions for the Health Information Management team.
Medical Billing and Collections Specialist
Harbor Audiology & Hearing Services
01.2022 - 06.2022
- Processed billing calls and answered questions from patients and third-party carriers.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Various Administrative duties as assigned
Care Team Specialist II
Jefferson Healthcare Surgical Associates
12.2020 - 01.2022
- Adhered to strict HIPAA guidelines at all times according to company policy
- Patient registration
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Scheduled, rescheduled and handled cancelled appointments for patients
- Respond to patient special needs, requests and concerns
- Greeted customers and visitors in-person and via telephone calls
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided clerical support to company employees, including copying, faxing and file management
- Using clinic guidelines, gathers information regarding the nature of patient concern. Triages calls and information to appropriate staff; using appropriate documentation tools
- Copied, logged and scanned supporting documentation for medical records
- Surgery Scheduling
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Routed correspondence to facilitate timely communication between patients and medical team.
Office Coordinator Oncology & Infusion
Jefferson Health Care
10.2018 - 12.2020
- Worked department referral ques, contacted insurance companies for authorization for patient orders
- Coordinates scheduling and referrals to other health care providers and services
- Adhered to strict HIPAA guidelines at all times according to company policy
- Patient registration
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Scheduled, rescheduled and handled cancelled appointments for patients
- Respond to patient special needs, requests and concerns
- Greeted customers and visitors in-person and via telephone calls
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided clerical support to company employees, including copying, faxing and file management
- Using clinic guidelines, gathers information regarding the nature of patient concern. Triages calls and information to appropriate staff; using appropriate documentation tools
- Copied, logged and scanned supporting documentation for medical records
- Assists in orientating and training new staff
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Routed correspondence to facilitate timely communication between patients and medical team.
Office Coordinator, Diagnostic Imaging
Jefferson Healthcare Medical Center
04.2018 - 10.2018
- Provide clerical and patient support to the Imaging Department
- Schedule appointments and complete necessary patient paperwork
- Maintain Imaging Department records
- Provide instruction to patients on topics regarding self-examination and exam preparation
- Respond to patient special needs, requests and concerns
- Located, checked in and pulled medical records for appointments and incomplete patient charts
- Greeted customers and visitors in-person and via telephone calls
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided clerical support to company employees, including copying, faxing and file management
- Copied, logged and scanned supporting documentation for medical records
Hospital Account Representative/Reimbursement Specialist
Providence Kodiak Island Medical Center Specialty Clinics
03.1999 - 05.2000
- Data entry.
- Filing.
- Assisted with patient phone calls regarding accounts and insurance questions.
- Collect and post payments for services rendered.
Balance and prepared daily deposits.
- Run patient statements, and financial reports for hospital and clinic doctors.
- Research charity accounts.
- Liaison with collection agencies.
- Prepared refunds and account adjustments.
- Assisted with billing insurance including: Dual, Medicare and Medicaid, as well as Workers Compensation.
- Assisted doctors with doctor/patient correspondence re: payment, charity, as well as bad debt reports
Education
Associate of Arts - General
University of Alaska Anchorage
Anchorage, AK & Kodiak, AKSkills
Able to work independently in all aspects of medical office job
Successful in high-pressure situations
Pleasant and professional telephone and office manner
Excellent written, interpersonal and verbal (including phone) communication skills
Fast learner
Highly dependable
Excellent attention to detail
Exemplary time management and organizational skills
Ability to handle sensitive/confidential information
Able to exercise independent and critical thinking, using good judgment when appropriate
Experience and competence in using EMR and other computer based programs
Timeline
Support Specialist II
Jefferson Healthcare Medical Center
06.2022 - Current
Medical Billing and Collections Specialist
Harbor Audiology & Hearing Services
01.2022 - 06.2022
Care Team Specialist II
Jefferson Healthcare Surgical Associates
12.2020 - 01.2022
Office Coordinator Oncology & Infusion
Jefferson Health Care
10.2018 - 12.2020
Office Coordinator, Diagnostic Imaging
Jefferson Healthcare Medical Center
04.2018 - 10.2018
Hospital Account Representative/Reimbursement Specialist
Providence Kodiak Island Medical Center Specialty Clinics
03.1999 - 05.2000
Associate of Arts - General
University of Alaska Anchorage
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