Kimberly Klein
Vancouver,WA
Summary
Dynamic sales associate with proven expertise at Hotel Indigo The Liquor Cabinet, excelling in customer service and cash handling. Recognized for streamlining checkout processes, enhancing customer satisfaction, and fostering teamwork. Adept at utilizing POS systems and building lasting customer relationships, contributing to increased sales and a welcoming shopping environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Associate
Hotel Indigo The Liquor Cabinet
06.2025 - Current
- Assisted customers in locating products and providing information on features and benefits.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized sales floor to enhance customer experience.
- Collaborated with team members to achieve daily sales goals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Cashier
Whole Foods Market Inc
01.2015 - 04.2017
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions securely and efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Whole Foods Market Inc
08.2009 - 04.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled cash management tasks, including balancing registers at end of shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved efficiency, organized checkout area for optimal workflow.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Executive Assistant to the Chief Executive Officer
Hospice of Santa Barbara
12.2005 - 11.2008
- Coordinated executive schedules, ensuring optimal time management and prioritization of critical tasks.
- Managed communication between CEO and stakeholders, fostering collaboration and streamlining information flow.
- Developed comprehensive meeting agendas, enhancing productivity and focus during high-level discussions.
- Implemented efficient filing systems using digital management tools, improving document retrieval speed and accuracy.
- Oversaw travel arrangements for executive leadership, optimizing itineraries for cost-effectiveness and convenience.
- Organized and coordinated conferences and monthly meetings.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
- Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
Education
High School Diploma -
Central Catholic High School
Melbourne, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Cash handling
- Cash register operation
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Store opening and closing
- POS system operation
- Customer needs assessment
Certification
Washington State Food Worker Card
Washington State Liquor Permit MAST
Timeline
Sales Associate
Hotel Indigo The Liquor Cabinet
06.2025 - Current
Cashier
Whole Foods Market Inc
01.2015 - 04.2017
Cashier
Whole Foods Market Inc
08.2009 - 04.2014
Executive Assistant to the Chief Executive Officer
Hospice of Santa Barbara
12.2005 - 11.2008
High School Diploma -
Central Catholic High School
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