Kimberly Klinedinst
Spring Grove,PA
Summary
Dynamic Access Registration Specialist III with Wellspan Health, adept at streamlining patient registration and enhancing workflow efficiency. Proven track record in HIPAA compliance and insurance verification, while fostering teamwork and improving patient satisfaction. Successfully implemented training programs, elevating service quality and ensuring accurate data management in high-volume environments.
Professional with strong background in registration management, adept at maintaining accurate records and providing exceptional customer service. Skilled in data entry, scheduling, and handling confidential information with integrity. Known for strong team collaboration, reliability, and adaptability to changing needs. Excels in fostering positive patient interactions and achieving results through efficient workflow management.
Experienced with managing registration systems and ensuring data accuracy. Utilizes strong organizational skills and attention to detail to maintain efficient workflows. Knowledge of customer service principles and effective communication techniques.
Professional registration expert with solid history in ensuring efficient and accurate registration processes. Known for reliability, flexibility in adapting to changing needs, and focus on team collaboration and achieving results. Skilled in data entry, customer service, and problem-solving while maintaining high standard of work.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Access Registration Specialist III
Wellspan Health- York Hospital
08.2014 - Current
- Streamlined patient registration processes, enhancing workflow efficiency and reducing wait times.
- Implemented training programs for new staff, fostering knowledge transfer and improving service quality.
- Ensured accurate patient data entry into electronic health records, enhancing data integrity and compliance.
- Collaborated with healthcare providers to verify insurance information, facilitating seamless patient admissions.
- Resolved patient inquiries regarding registration procedures, contributing to improved patient satisfaction scores.
- Led initiatives to improve customer service metrics in the registration department through targeted training sessions.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Consistently followed up with patients to ensure they were satisfied with their registration experience and to address any additional concerns or questions.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Completed registration paperwork, verifying accurate patient information.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Education
High School Diploma -
York Vocational Technical School
York, PASkills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Healthcare experience
- Patient scheduling
- Payment processing
- Registration management
- Pre-registration documentation
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Patient confidentiality
- Team building
Certification
- Certified CHAA, Wellspan-2019
Timeline
Access Registration Specialist III
Wellspan Health- York Hospital
08.2014 - Current
High School Diploma -
York Vocational Technical School
Similar Profiles
Jennifer AustinJennifer Austin
Float Registered Nurse at Wellspan Health York HospitalFloat Registered Nurse at Wellspan Health York Hospital
Hayley TitiHayley Titi
Clinical Psychologist at Wellspan Health- York HospitalClinical Psychologist at Wellspan Health- York Hospital
NICOLE SAYLORNICOLE SAYLOR
Critical Care Float Pool Registered Nurse at Wellspan Health- York HospitalCritical Care Float Pool Registered Nurse at Wellspan Health- York Hospital
Claire BusserClaire Busser
Laboratory Assistant at Wellspan Health- York HospitalLaboratory Assistant at Wellspan Health- York Hospital
Rachel BowerRachel Bower
Level II Customer Care Representative at Wolf Home ProductsLevel II Customer Care Representative at Wolf Home Products