Kimberly Kobett
Saint Joseph,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
22
22
years of professional experience
Work History
Sales Agent
Bags And Boxes 2
08.2002 - Current
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated prices, terms of sales and service agreements.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Kept detailed records of daily activities through online customer database.
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Assisted call-in customers with questions and orders.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
Website Manager
Bags And Boxes 2
08.2002 - Current
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Increased web traffic by implementing effective SEO strategies and keyword research.
- Enhanced user experience by optimizing website layouts and navigation features.
- Worked with art directors to create dynamic websites.
- Trained support staff in site implementation, updating and maintenance procedures.
- Troubleshot issues with websites and fixed scripting and use issues.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Accounts Receivable Clerk
Bags And Boxes 2
08.2002 - Current
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Entered figures using 10-key calculator to compute data quickly.
- Developed and maintained positive relationships with clients to maximize collections.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Executive
Bags And Boxes 2
08.2002 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided company information and policies to customers upon inquiry and answered questions via phone and e-mail.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Canton High School
Canton, MO05.1985
Skills
- Account Servicing
- Customer Relationship Building
- Expense Reporting
- Trade show representation
- Records Management
- Complex Problem-Solving
- Customer Service
- Sales closing
- Product and service knowledge
- Interpersonal communication skills
- Staff Training
- Processing payments
- Opening and closing procedures
- Sales consultation
- Sales Training
- Paperwork Processing
- Flexible and Adaptable
- Computer Skills
Timeline
Sales Agent
Bags And Boxes 2
08.2002 - Current
Website Manager
Bags And Boxes 2
08.2002 - Current
Accounts Receivable Clerk
Bags And Boxes 2
08.2002 - Current
Customer Service Executive
Bags And Boxes 2
08.2002 - Current
High School Diploma -
Canton High School
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