Summary
Overview
Work History
Education
Skills
Certification
Programming And Software Skills
Qualifications Summary
Key Qualifications
Timeline
Generic

KIMBERLY KOHLER

Saint Cloud,FL

Summary

Proven leader in healthcare coordination, I excelled at AcariaHealth Specialty Pharmacy by enhancing team productivity and patient satisfaction. Skilled in Medical Billing and adept at conflict resolution, I consistently improved service standards, achieving top productivity marks. My expertise in EMR systems and ability to train effectively set me apart, driving operational excellence and compliance.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Sales Representative

Liberator Medical Supply
Stuart, FL
12.2020 - Current
  • Take inbound calls from patients and potential new patients
  • Making outbound calls to inform on insurance process
  • Answer questions on how the Purewick works
  • Being able to trouble shoot the Purewick if it is not working properly
  • Being able to process orders through insurance
  • Being able set up and process payment plans
  • Working with Doctor’s offices in advising how the prescriptions needed to be filled out
  • Training new employees

Patient Care Coordinator Supervisor

AcariaHealth Specialty Pharmacy
Orlando, FL
10.2019 - 11.2020
  • Responsible for day-to-day operations of a team of associates in a call center environment; monitors productivity and performance standards
  • Plans and directs work flow and project assignments
  • Oversees call volume to ensure service standards are met
  • Conducts hiring, training, and evaluation of staff ongoing
  • Responsible for team’s adherence to corporate attendance and employment policies
  • Review payroll report and address associate payroll concerns, approve/deny Paid Time Off Requests
  • Responsible for monitoring calls monthly for quality and compliance adherence; complete Scorecards and provide coaching/feedback ongoing
  • Works with the Call Center Manager, Director, and VP to develop the business work plan for the team
  • Recognizes and recommends operational improvements

Patient Care Coordinator Lead

AcariaHealth Specialty Pharmacy
Orlando, FL
03.2017 - 10.2019
  • Take inbound calls for new and existing patients who want to schedule deliveries of their medication
  • Lending a hand to my supervisor when needed
  • Doing quality in a timely manner
  • Taking supervisor calls and learning how to deescalate the situations
  • Being able to work in the queue and help my team with questions or taking referrals out of in-take for them
  • Great at keeping moral up and people motivated
  • Remove work from the work board on a nightly bases
  • Assigning work to the outbound PCC reps
  • In the process of being trained to run the Outbound Dialer
  • Work efficiently with Microsoft Word and Excel
  • Have been trained in In-Take duties
  • I load and monitor the Outbound Dialer which includes a daily break down so that the patients don't get called every day

Patient Care Coordinator

AcariaHealth Specialty Pharmacy
Orlando, FL
01.2016 - 03.2017
  • Take inbound calls for new and existing patients who want to schedule deliveries of their medication
  • Answer questions regarding insurance issues and delivery problems
  • Speak to Pharmacist’s about medications and issues with deliveries
  • Train new hires on how to deal with all kinds of patient deliveries and issues, which includes setting up deliveries and being able to send the patient in the correct direction for any issues
  • I have worked in the area of PBM which is taking calls from patients who have retail medications delivered to their home, I have also trained new hires in this department as well
  • I have been the top in productivity several months while also training
  • I am on the outbound team which consists for calling the patients to schedule their deliveries and answering any questions they may have regarding new scripts and ect
  • I am also efficient when it comes to escalation issues to be sure that the patient does not miss any doses of medications
  • I help other teammates with questions about issues and if I cannot get the answer I direct them to the right department to get the help they need
  • I have several patients that were given to me to handle when the patient had a complaint and I have been able maintain an excellent rapport

Transportation Clerk

McLane
Kissimmee, FL
12.2004 - 01.2016
  • Answer telephone calls
  • Handle driver’s problems
  • Work efficiently with Microsoft Word and Excel

Phone Banker

Wells Fargo Military Bank
San Antonio, TX
08.1999 - 11.2004
  • Take calls from customers
  • Open and close accounts
  • Make cold calls to potential customers
  • Maintain paperwork for the loan officers

Outside Sales Clerk/Manager

Sally Beauty Supply
Kissimmee, FL
02.1994 - 07.1999
  • Called stores for weekly orders, worked the sales floor, and rang up customers
  • Trained sales and cashier associates and helped with pricing inventory
  • Created schedules, communicated sale goals, and exhibited leadership
  • Ensured merchandise presentation was within company standards
  • Traveled to several stores and took them from a sales loss to a profitable store

Education

Medical Administrative Assistant -

Ultimate Medical Academy
01.2016

Skills

  • Medical Administrative Assistant
  • Medical Terminology
  • Patient Processing
  • Patient Registration
  • Medical Billing
  • Medical Records Management
  • Release of Information
  • HIPAA Compliance
  • Anatomy & Physiology
  • Electronic Health Records
  • EHR
  • EMR
  • Greenway
  • Computer Information Systems
  • Medical Transcription
  • Office Accounting
  • MS Office
  • MS Word
  • Medical Laws & Ethics
  • Path Physiology for Medical Office
  • Principles of Management
  • Call Center Operations
  • Reporting
  • Work Assignments
  • Call Monitoring
  • Coaching
  • Avaya CMS Supervisor
  • Microsoft Offices
  • Web-Based Applications
  • ScriptMed
  • Call Copy
  • Uptivity
  • CMS/Avaya
  • ADP

Certification

Medical Administrative Assistant Certification (CMAA), Pursuing

Programming And Software Skills

  • Microsoft Offices
  • Web-Based Applications
  • ScriptMed
  • Call Copy
  • Uptivity
  • CMS/Avaya
  • ADP

Qualifications Summary

Highly motivated and reliable Patient Care Supervisor with extensive experience in healthcare and customer service. Possesses analytical thinking, problem solving, communication, and leadership skills while maintaining confidentiality of all information. Accustomed to working with individuals at all levels and backgrounds.

Key Qualifications

  • Medical Administrative Assistant
  • Medical Terminology
  • Patient Processing
  • Patient Registration
  • Medical Billing
  • Medical Records Management
  • Release of Information
  • HIPAA Compliance
  • Anatomy & Physiology
  • Electronic Health Records
  • EHR / EMR
  • Greenway
  • Computer Information Systems
  • Medical Transcription
  • Office Accounting
  • MS Office / MS Word
  • Medical Laws & Ethics
  • Path Physiology for Medical Office
  • Principles of Management

Timeline

Sales Representative

Liberator Medical Supply
12.2020 - Current

Patient Care Coordinator Supervisor

AcariaHealth Specialty Pharmacy
10.2019 - 11.2020

Patient Care Coordinator Lead

AcariaHealth Specialty Pharmacy
03.2017 - 10.2019

Patient Care Coordinator

AcariaHealth Specialty Pharmacy
01.2016 - 03.2017

Transportation Clerk

McLane
12.2004 - 01.2016

Phone Banker

Wells Fargo Military Bank
08.1999 - 11.2004

Outside Sales Clerk/Manager

Sally Beauty Supply
02.1994 - 07.1999

Medical Administrative Assistant -

Ultimate Medical Academy

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KIMBERLY KOHLER