Kimberly Kosierb

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Previously worked in banking as a teller and Call center. Previously worked as a customer service representative for an insurance agency. Prior to that worked in a convenience store and a supermarket.