Kimberly Kostar
North Olmsted,Ohio
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
18
18
years of professional experience
Work History
Patient Registration Representative
Glenbeigh Hospital
02.2024 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
Client Services Team Advisor
JP RMP
08.2006 - Current
- Coordinated and ensured professional exchange of information between clients and client services staff
- Provided information systems support by transferring data and preparing performance reports as needed
- Processed and balanced cash transactions including manual and automated applications of insurance payments, credit cards, checks and EFTs, as well as adjustments and transfers between accounts
- Processed bank deposits and monitored bank activity daily
- Reconciled bank statements on a monthly basis
- Researched and corrected account discrepancies
- Assisted in identifying inconsistencies in process and communicated ideas for improvement
- Handled payment file transfers via SFTP
- Proactively identified and communicated potential problem areas and provided work process improvements
- Assisted in training and coaching associates as needed
- Acted as a liaison between department associates and management
- Assisted in client specific training within the team
- Consistently demonstrated professional, accurate, and timely communication to clients and team members
- Handled all direct communication with high priority clients
- Filing and preparing paperwork for storage
- Was promoted to current position in 2008
Education
Bay High School
01.1987
Skills
- Microsoft Office proficiency
- Insurance Verification
- 10 key - 13,000 KPH
- Patient confidentiality
- Eligibility Determination
- HIPAA Compliance
- Problem solving
- Efficiency and accuracy
- Organization and Time Management
- Payment Collection
Timeline
Patient Registration Representative
Glenbeigh Hospital
02.2024 - Current
Client Services Team Advisor
JP RMP
08.2006 - Current
Bay High School
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