Kimberly Kotaniemi
Bend
Summary
Dynamic Strategic Business Analyst with a proven track record at Sunriver Resort, excelling in data analysis and project management. Adept at implementing process automation and fostering effective communication, driving efficiency and customer satisfaction. Recognized for meeting deadlines and enhancing organizational performance through innovative solutions and strong leadership.
Overview
15
15
years of professional experience
Work History
Independent Contractor
CoralTree Hospitality
Bend
10.2023 - Current
- Rapidly learned and utilized diverse software platforms for data organization and validation.
- Collaborated with project leads to clarify objectives and provide timely project updates.
- Addressed issues through effective communication with project participants during software transitions.
- Achieved project objectives and deadlines with precision and efficiency
Strategic Business Analyst
Sunriver Resort
Sunriver
02.2015 - 05.2019
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Analyzed large datasets with statistical methods and software programs.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies for automating organizational processes.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Administrative Assistant
St. Charles Medical Center
Bend
07.2014 - 02.2015
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Handled confidential documents in an organized fashion according to established protocol.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Managed office supplies inventory and placed orders when necessary.
- Compiled data from various sources into organized reports for review by management team.
- Provided administrative support to two Nurse Managers, including scheduling meetings and managing calendars.
Office Manager
Sunriver Resort
Sunriver
11.2009 - 07.2014
- Managed billing and financial operations for 285 private homeowners with rental properties under management.
- Oversaw accuracy of financials for Property Management and Real Estate departments.
- Recruited and trained new employees to meet job requirements.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Processed real estate transactions and closings to facilitate timely agreements.
- Streamlined office operations to improve organization and efficiency.
- Delivered exceptional customer service to clients, vendors, and resort guests.
- Supported Directors, Managers, and Real Estate agents in daily tasks.
- Developed rate strategies for private homes and condos under management to drive revenue performance in a variety of markets.
- Interpreted and communicated work procedures and company policies to staff.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Supervised staff members, organized schedules and delegated tasks.
Education
Bachelor of Science - Interior Design
Oregon State University
Corvallis, OR06-2004
Skills
- Data analysis and statistical methods
- Project management and process automation
- Software proficiency
- Effective communication
- Customer service and relationship management
- Time management and organization
- Adaptability and multitasking
- Leadership experience
- Forecasting and deadline adherence
- Invoicing and billing
Affiliations
I have a passion for strength training and nutrition and enjoy getting outside to walk, hike or kayak in nature. I enjoy spending quality time with my two kids and labrador retriever.
References
References available upon request.
Timeline
Independent Contractor
CoralTree Hospitality
10.2023 - Current
Strategic Business Analyst
Sunriver Resort
02.2015 - 05.2019
Administrative Assistant
St. Charles Medical Center
07.2014 - 02.2015
Office Manager
Sunriver Resort
11.2009 - 07.2014
Bachelor of Science - Interior Design
Oregon State University
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