A professional team-player who demonstrates the loyalty, integrity and passion necessary to make improvement in efficiency, productivity and performance. Outstanding customer service, leadership, communication & follow-up skills. Strong knowledge in Microsoft Office Software.
Overview
19
19
years of professional experience
Work History
Physician Services Coordinator/Liaison
KH/Kettering Health Physician Partners
09.2005 - Current
Recruits New Providers to KHPP Membership Regularly
Acts as Liaison between Practices and Kettering Health Physician Partners
Manages All Provider Services
Extensive Provider Relations & Customer Service
Acts as Main Advocate/Front Face Leader for Kettering Health Physician Partners Membership
Maintains & Manages All Follow-Up on a Regular Basis to Sustain Strong Relationships with Practice Administrators
Manager of Group Purchasing Program Consisting of Approximately 500+ Vendors
Negotiates Contracts for all Types of Vendors to Accommodate Needs of Physician Members with the Best Possible Pricing, Quality and Customer Service Available
Plans and Coordinates all Types of Special Events, including Vendor Fairs, Health Fairs, Office Manager Luncheons and Seminars
Surveys Physician Practices Regularly for the Improvement of Group Purchasing Program & Membership Menu of Available Services
Arranges Office Manager Luncheons & Educational Meetings to Obtain Feedback for Practice Needs & Satisfaction
Markets Vendors to the Physician Membership via Website, Meetings, Newsletters, Office Visits, and Phone
Markets Kettering Health Physician Partners Membership to Non-Member Physician Offices
Communicates and Engages Regularly with Current Vendors Resulting in Updates on New Products and Services to Pass on to Physician Members
Compares Pricing Quotes with Competitive Vendors to Maintain Best Pricing for the Group Purchasing Program
Attends and Engages in Monthly and Quarterly Membership Meetings for Office Administrators and Corporate Members for Networking Purposes - HLAMV (Healthcare Leaders Associations of the Miami Valley)
Calculates, Records and Manages Vendor Sales Development Fees on a Quarterly Basis while Meeting Annual Goal
Maintains Annual Marketing Budget Regularly
Leadership Education/Skills
Accomplishments:
Negotiated and Revised Current Contracts, Resulting in a Higher Sales Development Fee for KHPP
Implemented, Planned and Organized Various Health Fairs within the Community, Promoting and Exposing Physician Practices to the Public which Resulted in a More Valuable Membership for Physicians
Planned and Organized Successful Vendor Fairs/Exhibits on a Regular Basis, Resulting in an Overall Profit from Vendor Sponsorship Fees
Re-Organized Vendor Fair Events with Multiple Locations to Accommodate the Various Physician Offices, Resulting in an Overall Higher Attendance, Which in Turn was a Benefit to the Vendors and KHPP
Recruitment of over 1,000+ New Physicians
Recruitment of over 200+ New Vendors
Treasurer – Miami Valley Medical Group Management Association (January 2007 – January 2011)
Education
Associate of Arts - Business Management Technology
Miami University Middletown
4200 N. University Blvd., Middletown, OH 45042
05.2024
Skills
Extensive Provider Recruitment
Extensive Provider Relations
Event Planning for Various Provider/Practice Events, Including Education (CME's)
Negotiates & Manages Vendor Contracts
Customer Service
Acts as Front-Face Leader/Advocate for Kettering Health Physician Partners
Manager of All Provider Services (Menu)
Referencesavailable
True
Corecompetences
Physician Liaison/Extensive Physician & Practice Recruitment
Event Planning/Vendor Fairs/Health Fairs/Seminars
Problem Solving
Marketing Skills
Assist in Interviewing/Hiring
Negotiating Vendor Contracts
Payroll Skills
Physician & Office Manager Relations
Customer Service – All Areas (Including Extensive Retail)
Budget Management/ Financial
Front Desk Management
Patient Registration
Client Building Relationships/Networking
Patient Relations
Time Management
HIPAA/OSHA Regulations
Management Skills/Experience
Leadership Institute
Training
Timeline
Physician Services Coordinator/Liaison
KH/Kettering Health Physician Partners
09.2005 - Current
Associate of Arts - Business Management Technology
Senior Manager, Comprehensive Breast Center, OBGYN at Northwell Health Physician PartnersSenior Manager, Comprehensive Breast Center, OBGYN at Northwell Health Physician Partners