Kimberly Krone
Tampa
Summary
Adept Hospice Counselor with a proven track record at Mr. G. Balaban, enhancing client self-sufficiency through targeted community resource education and culturally sensitive interventions. Excelled in crisis intervention and mental health support, fostering significant client and family growth. Skilled in treatment planning and empathy development, ensuring personalized care and strong rapport building.
Knowledgeable with a solid track record in providing compassionate and effective counseling services. Leveraged therapeutic techniques to support clients in overcoming personal challenges and improving mental health. Demonstrated active listening and emotional intelligence proficiency, fostering a safe and supportive client environment.
Overview
15
15
years of professional experience
Work History
Hospice Counselor
Mr. G. Balaban
05.2024 - 06.2024
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Designed culturally sensitive interventions tailored to each client's background and experiences.
- Guided clients in developing skills and strategies for dealing with problems.
- Designed a safe and supportive environment for clients to discuss issues.
- Facilitated group counseling sessions to support and encourage client growth.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
Insurance Agent
Nascimento Insurance Agency
06.2019 - 12.2019
- Expanded client base by prospecting for new business opportunities and generating referrals.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Consistently exceeded monthly sales quotas by presenting product offerings to potential customers.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Special Needs Teacher
Mr. A. Barrett
01.2016 - 09.2018
- Maintained an inclusive learning environment to benefit students most from lessons.
- Monitored student classrooms and outdoor activities to promote student safety.
- Planned daily activities to keep students engaged and on track with learning goals.
- Promoted positive behavior management techniques, resulting in a decrease in classroom disruptions and increased engagement from students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Insurance Agent
Kim Forsyth
09.2009 - 12.2016
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Consistently exceeded monthly sales quotas by presenting product offerings to potential customers.
- Met with customers to provide information about available products and policies.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance-related.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Education
Master of Science - Counseling Psychology
Grand Canyon University
Phoenix, AZ12-2024
Master of Science - Health Administration
Capella University
Minneota, MN06-2021
Skills
- Skilled in intake interviewing
- Counseling
- Mental health support
- HIPAA
- Building rapport
- Client advocacy
- Crisis intervention techniques
- Behavior monitoring
- Crisis response
- Treatment Planning
- Treatment plans
- Empathy development
- Client needs assessment
- Care planning
Timeline
Hospice Counselor
Mr. G. Balaban
05.2024 - 06.2024
Insurance Agent
Nascimento Insurance Agency
06.2019 - 12.2019
Special Needs Teacher
Mr. A. Barrett
01.2016 - 09.2018
Insurance Agent
Kim Forsyth
09.2009 - 12.2016
Master of Science - Counseling Psychology
Grand Canyon University
Master of Science - Health Administration
Capella University
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