Kimberly Kunstmann
Newark,TX
Summary
Outgoing, reliable, hard working professional in the Restaurant/Bar industry with several years experience in high volume, fast paced settings. Well organized, proactive and detail-oriented. Solid team player with an upbeat positive attitude and proven skills in building and establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to any and all company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service
Local Craft BBQ
02.2022 - Current
- Operate cash register to record transactions accurately and efficiently, maintaining an balanced cash drawer, ensuring accurate accounting at end of of each shift.
- Help customers complete purchases, locate items, and join reward programs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels, assist with returns, refunds, resolving choice issues.
- Learned duties for various positions front and back of house and provided backup at key times.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards and ensuring timely and accurate delivery of food orders.
- Maintain and provide excellent customer service to all customers equally
Bartender
Bowden Wedding and Events Venue
12.2021 - 12.2022
- Mix, pour, serve alcoholic and non alcoholic beverages (liquor, soda, wine, beer) to large number of guests in a high Volume setting
- Liquor Inventory and distribution of all beverages for events
- Setup and breakdown of all mobile bars that are engaged in the venue during event
- High volume handling of credit cards
- High volume amount of customers and excellent customer service skills
- POS knowledge
- Clover System
Optometric Technician (contractor)
Mark Zebrowski O.D. Eye Care Ctr.
09.2014 - 09.2023
- Worked as an Ophthalmologist technician for Dr. Mark Zebrowski x9years Still contracted with Dr, Zebrowski as needed for his Grapevine, TX clinic.
- Worked up patients and prepped for doctor to see, Scribed for doctor, took medical notes and documented clinical history for HIPPA purposes purposes
- Performed clinical work and Diagnostic testing/ pretesting (HVF, OCT, Retina Scan, EOM's, Tonometry, Refracting, Prescriptions)
- Taught Contact lens insertions
- Scheduled patient appointments, testing, follow ups. Assisted with check-in and check-out.
- Refilled Prescription multiple patients on a daily basis and built a rapport with pharmacies and doctors clinic
- Triaged patients calls daily, helped doctor with patient care and needs
Maintenance Engineer II
Watermere at Southlake
12.2018 - 03.2022
- Repaired and Restored interior/ exterior ceilings, walls and all areas of foundation on property that needed repairs (Fencing, buildings, patios, pond, lighting)
- Excessive amounts of Painting - interior and exterior (building, fencing, walls, ceilings bars, patios)
- Tested, maintained and replaced all necessary plumbing, electrical, and lighting needing to be replaced and repaired
- Landscape upkeep - (Fountain maintenance, watering, pest control)
- Water Restoration and HVAC performance
- Round the clock light maintenance duties wherever necessary in condos and on premises for upkeep
- Multiple use of Tools indoor/ outdoor
Bartender/Shift Manager
Manny G's Bar
05.2016 - 05.2020
- Mix, pour and serve alcoholic/non alcoholic beverages (liquor, wine, beer, soda) to customers
- Performed opening and closing duties, printing sales, setting up for next shift, counting and preparing of cash drawer and taking of inventory
- Promoted a positive atmosphere through clear communication and giving excellent customer service to patrons
- Improved sales by upselling Cigars sales with a complementing beverage
- Established rapport with regular patrons through attentive service, providing loyalty to the establishment.
- Improved customer satisfaction by delivering prompt and efficient service during busy and steady shifts
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers
- Collaborated with other managers and staff to develop promotional events that attracted new clientele and generated additional revenue streams.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Ophthalmic Assistant/Scribe
Eye Consultants of Texas
09.2014 - 02.2018
- Diagnostic testing such as HVF, GVF, HRT, OCT, Pachemetry, FA's and Retina scans
- Provided thorough pre-assessment examination and diagnostic testing prior to seeing doctor (screened patient, patient written history, tonometry, refraction, EOM's, dilation, other preliminary tests if necessary)
- Scribed with doctor - Improved patient follow-up and treatment plans ensuring accurate and timely documentation of diagnoses and prescriptions
- Pre/Post Lasik and Cataract Care, patching and instruction given to patient
- Selected appropriate ICD- 9, ICD-10 and Codes for records
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved patient experience.
- Administered eye drops, injections, and other medications for preop, medical examinations and follow up appointments
- Collaborated with insurance providers for accurate billing submissions and pre-authorizations for in office and hospital surgeries
- Attended industry conferences, and workshops for new developments in eye care technology
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans after Lasik, Cataract and YAG Laser Procedures
- Supported clinical research efforts by accurately documenting study-related data and assisting with data analysis when required for Dry Eye Study
Assistant Remodeler
Clean Up Crew
02.2013 - 06.2015
- Repair and Remodel of interior/exterior rental properties
- Painted and repaired exterior and Interior walls as needed, drywall, siding and other structural components
- Minor plumbing and electrical repairing
- Landscape upkeep and designing, if requested
- Followed maintenance schedules and completed repairs efficiently
- Used variety of hand and power tools to complete tasks
- Helped with erecting scaffolding and ladders
- Assisted in digging, trenching and backfilling trenches and foundations
- Loaded and unloaded materials onto trucks and trailers
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens after all repair completed
- Organized tasks efficiently, enabling increased productivity during each work shift
- Installed carpet, hardwood, laminate and vinyl flooring in commercial and residential buildings
- Increased repeat business with exceptional attention to detail and superior customer service skills
Ophthalmic Assistant
Ophthalmology Associates
12.2005 - 11.2012
- Thirteen doctor practice - Lasik, Cataract, Glaucoma, Neuro-Ocularplastic, Retina, Pediatrics, General and Optometry
- Thorough pre-examination assessments and assisting with diagnostic tests such as HVF, GVF, HRT, OCT, FAs, Retina scans, Pentacams, ECC, Pachemetry tests
- Dry eye testing, Nova Vision, Lasik, Cataract preoperative/postoperative instructional care
- Assist doctor with in-office surgeries, pressure patch, removal of sutures, bandage care after procedures
- Attended industry conferences and workshops to stay informed about new developments in eye care technology and best practices for providing excellent patient care - Nova Vision Conference in Boca Raton, Florida
- Scheduled MRIs, Scan's and Labs, verified insurance and received prior authorizations
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Worked in Research programs such as Nova Vision, Dry eye therapy treatment research studies and became certified
- Verified correct ICD-9, ICD 10 and codes for billing purposes
- Ensured accurate patient medical histories, test results and treatment plans working on electronic health information systems
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, administering of drops, tonometry readings, EOM's, refractions and dilation and any other necessary testing
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Bartender and Manager
8.0 Bar & Nightclub
05.2003 - 01.2008
- Mix, serve, and pour alcoholic and non alcoholic beverages in High Volume/ fast paced restaurant/nightclub
- Worked with skilled professionals in preparation and organization of nightclub and live entertainment
- Excellent communication and interpersonal skills
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Increased customer satisfaction by providing excellent customer service and crafting high-quality cocktails
- Organized bar inventory and storage procedures to keep stock within optimal levels to prevent shortages, conducting weekly inventory checks
- Obtained cash bank and stocked patio service bar to prepare for operation
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality
- Built relationships with vendors to manage orders and ensure distributions are made on a timely schedule
- Managed and motivated employees to be productive and engaged in teamwork
- Cross-trained existing employees to maximize team agility and performance.
- Conducted market research to identify customer needs and wants in a local venue
- Established team priorities, maintained schedules and monitored and evaluated work performances
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Budgeted and reported liquor inventory and supplies
Education
Criminal Justice and Investigations - Criminology
Everest College
Cosmetology -
Toni n Guy
Fort Worth, TX02.2020
Business - Pharmacology
Pikes Peak College
Colorado Springs, CO07.2001
Diploma -
Dondero High School
Royal Oak, MI07.1991
Skills
- Customer service
- Computer literacy
- Food service
- Communication skills
- Restaurant experience
- Time management
- Documentation review
- Microsoft excel
- Microsoft word
- Guest services
- Teamwork
- Microsoft Powerpoint
- Microsoft Office
- Organizational Skills
- Point of Sales
- Social Media/Networking
- Bartender Experience
- Computer Skills
- Hospitality Experience
- QuickBooks
- Retail Sales
- Sales Experience
- Word Processing
- Administrative Experience
- Interior Design
- Art Creation
- 10-Key
- Team Collaboration
- Work Ethic and Integrity
- Patience and Empathy
- Marketing
- Sales growth initiatives
- Problem-Solving
- Customer Service
- Multitasking
- Teamwork skills
- Problem Resolution
- Assertiveness
- Building rapport
- Strategic sales knowledge
Certification
- Nova Vision
- Dry Eye Therapy
- Cosmetology
References
- Alan Gull - T Rock Roofing (
- Jeff Whisman - Whisman Designs (jgwhisman@yahoo.com)
- Tamara Shaw - Osteopath of Holistic Health (contact.osteotam@gmail.com)
Timeline
Customer Service
Local Craft BBQ
02.2022 - Current
Bartender
Bowden Wedding and Events Venue
12.2021 - 12.2022
Maintenance Engineer II
Watermere at Southlake
12.2018 - 03.2022
Bartender/Shift Manager
Manny G's Bar
05.2016 - 05.2020
Optometric Technician (contractor)
Mark Zebrowski O.D. Eye Care Ctr.
09.2014 - 09.2023
Ophthalmic Assistant/Scribe
Eye Consultants of Texas
09.2014 - 02.2018
Assistant Remodeler
Clean Up Crew
02.2013 - 06.2015
Ophthalmic Assistant
Ophthalmology Associates
12.2005 - 11.2012
Bartender and Manager
8.0 Bar & Nightclub
05.2003 - 01.2008
Cosmetology -
Toni n Guy
Business - Pharmacology
Pikes Peak College
Diploma -
Dondero High School
- Nova Vision
- Dry Eye Therapy
- Cosmetology
Criminal Justice and Investigations - Criminology
Everest College
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