Kimberly Kusumoto

SAFe practitioner, Scrum Master/Coach, Enterprise Data Analytics development IT delivery lead for a premier drug wholesale client company.

Scrum Master for 4 data engineering teams who are responsible to build out MVP business intelligence applications, integrating predictive data models, machine learning and data visualization. Coach engineering and product teams to foster scrum principles and continuous improvement to efficiently deliver value to their Customers. Coached teams to self-manage through empowerment, creating a culture of trust through transparency and communication.

Technical Delivery Manager and Scrum Master for Data Analytics scrum team, building data models and leading large enterprise implementation of integrated pricing analytics and price execution workflow tools. Work directly with executive sponsors to deliver strategic data insights and pricing tools to the business units. Coach technical teams on continuous improvement of data design, development, testing, defect resolution, deployment, cut-over tasks and agile best practices. Built significant relationships with many key stakeholders and business groups across the enterprise, understanding of the business drivers, objectives, and organizational structure.

Key Accomplishments:

• Joined a new strategic business group as Program Manager , responsible for large, high visibility enterprise data and analytics initiative. Navigating a highly political environment, successfully stood up the data/development environments, created a resource plan, budget, and scrum teams, defining the backlog, and beginning development in weeks.
• Formed Industrialization scrum team to industrialize MVP business intelligence applications. Successfully released industrialized applications bringing value to business teams and improved business user adoption.
• Leading Enterprise PMO Continuous Improvement program for improving the"Lessons Learned" project delivery process and Agile "Inspect and Adapt " practice. Empowered team of Scrum Masters and Project Managers to develop a Project Delivery guide for best practices to foster continuous improvement and alignment business stakeholders and technical delivery teams.

Technical Team Lead/Scrum Master for two global software development Scrum teams. Team-based manager/servant leader proxy assisting the team in the transition to the Scaled Agile Framework (SAFe). Continuously facilitates team dynamic intended to maximize performance of the team. Removes impediments, facilitates continuous improvement and coordinates solution implementation and delivery with other Scrum Masters on the Release Train. In the context of the Agile Release Train Planning ceremonies, provide substantial inter-team coordination to provide simple status reporting, elimination of cross team impediments and working through team dependencies. Mentors the empowered, self-organizing, and self-accountable teams that are responsible for delivery of successful outcomes at each sprint. Leads the team’s efforts in continuous improvement which includes; helping the team to improve, take responsibility for their actions and become problem solvers for themselves.
Helps eliminate obstacles to the adoption of enterprise Technical Practices - adhering to SAFe’s - Six Agile Software Engineering Practices for Achieving High Quality Code – agile architecture, continuous integration, test-first, refactoring, pair work and collective ownership.Coordinates with other Scrum Masters, the Systems Team and shared resources in the Agile Release Train (ART) Release Planning meetings. Facilitates preparation and readiness for Sprint and PSI Planning meetings. Works with other Scrum Masters, the Systems Team and shared resources throughout each Sprint and PSI. Assists the Product Owner in preparing for various planning, backlog refinement meetings and other requested activities. Keeps track of the backlog to assist the Product Owner in aligning User Stories with Features / Business Objectives. Coordinates teams operating under architectural and portfolio governance, system level integration and System Demos. Participates in the Scrum of Scrums and coordinates with other Scrum Masters as necessary. Escalates impediments and risks to the RTE that cannot be resolved at the team level. Facilitates team collaboration with System Architect to ensure high quality technical delivery. Facilitates team collaboration with QA Manager to drive testing strategies, testing automation and overall quality process improvement. Supports RET and Scrum Master in Train/Team retrospectives and continuous improvement activities. Works with Product Management and Product Owner to help assure strategy and execution alignment. Encourages Communities of Practice around SAFe by participating in the Scrum Master Community of Practice forums. Acts as a mindset change agent from traditional team manager to servant leader

Key accomplishments:

• Assisted in transforming software team into a High Performance Agile Team through coaching the team to embrace the agile principles of inspect and adapt. As a result, increased team velocity to successfully design, build and test a super fast streaming document loader service within a 4 - 2 week sprints with no Production issues
• Blocked team distractions and coached teams to help remove technical impediments that empowered software team successfully developed complex elastic search functionality and implemented kafka messaging framework that brings back close to real time search results in a singe PSI.
• Fostered positive employee relationships through effective communication, training and development coaching.

Hands on Agile servant leader for B2B commerce Account and Analytics  development scrum teams.  Organized and facilitated PSI, Sprint planning and daily team standup, backlog/story refinement, demonstrations and retrospectives.  Ensured teams followed agile best practices and values. Recognize and help team remove impediments and protect the team from external distractions to help the team meet their Sprint and incremental release goals. Directed and managed development, delivery and support for overall B2B eCommerce portal and operational projects. Leading development team to accomplish project goals, through mentoring, guiding and motivating.  

Key Accomplishments: 

• Coached teams on story refinement best practices.
• Influenced the teams to implement best practices for inspection and adaption and participating in  Sprint retrospectives.  
• Overall increase of  teams' velocity and quality of deliverables..  

• Mentored team in implementing Fibanachi series for estimation. 
• ​Coached team on improving Agile best practices:  Continuous integration and technical debt reduction resulting in velocity improvement.
• Mentored team to be self directed with strong accountability. 

• Coached team to adopt Agile best practices and adoption to using JIRA Tool.   
• Consistently deliver monthly releases on time, on budget, exceeding customer expectations.
• Transformed a project with delivery challenges.  Coached development team to accelerate team's velocity. Improved customer relations and revenue generation. 

Working directly with Product team and Senior Management to set the overall technical approach and schedule to successfully deliver IT product development initiatives. Align IT teams with Product teams and stake holders to resolve project issues, manage risk and and ensure multiple projects are completed on time and on budget. Manage all aspects of technology projects including resource planning, requirements gathering, design, development, testing and deployment. Lead all areas of IT service including product evaluations, client presentations, vendor evaluations, web and mobile development, analytics and business reporting. Manage technology integration projects for acquired companies. Drive mobile product development projects and support tasks. Effectively manage IT vendors to control costs, drive service excellence and mitigate risks to gain increased value. Working directly with clients for custom product and reporting enhancements. Organize and facilitate sprint and release planning, daily stand-up meetings, reviews, retrospectives, demos and other meetings as needed. Track and communicate team velocity and sprint progress within the agreed reporting framework. Assist with product backlog maintenance and with making appropriate commitments to deliver business value through story selection, definition of tasks and estimation.

Key Accomplishments:

• Implemented Health Cost Estimator Plus native app one week ahead of schedule and on budget utilizing Agile (Scrum) and vendor management best practices.
• Saved the company several thousand dollars due managing resolution of a vendor contract issues.
• Collaborated with the DB team to develop and document 3rd party data extracts and data load standard file layout and guidelines for the Product team to streamline the deployment process.
• Managed data warehouse and data cube development and integration.
• Procured 3rd party scheduling solution and managed API integration with the Member website.
• Vendor managed and lead technology integration of 3rd party chat solution for operations business unit.
• Managed content strategy and delivery of internal Business Continuity SiteCore site

Technical Manager for Health Science eProduct development. Accountable for successful, end to end project delivery. Accountable for successful start to finish project execution and build the next electronic content authoring , publishing and delivery platform. Lead technology integration projects through acquisitions. Matrix Manage QA, BA, UCD and Engineers. Managed local and off-shore consultants delivery. Implement eContent workflow, authoring and epublishing tools. Deliver web, eCommerce and mobile platforms. Responsible for end to end technology delivery, resource planning, project estimating, budget management, forecasting, program management, vendor management and road maps. Managed Agile, iterative and waterfall SDLC models. Lead successful implementations of Elsevier Business Intelligence web platform, Elsevier Journals mobile applications. Performed technology analysis for business case development. Partner across all the technology organizations and product teams to meet business objectives. Direct communication and reporting to CIO, CTO, CEO other C-level leaders. Mentored teams in the enterprise Agile Transformation project. Organize and facilitate sprint and release planning, daily stand-up meetings, reviews, retrospectives, demos and other meetings as needed. Track and communicate team velocity and sprint progress within the agreed reporting framework. Assist with product backlog maintenance and with making appropriate commitments to deliver business value through story selection, definition of tasks and estimation.

Key Accomplishments:

• Transitioned to Scrum Master role, mentoring first Scrum team in the enterprise.
• Successfully delivered on time and on budget enterprise internet marketing, commerce platform including the entire book product catalog in 3 months.
• Launched Elsevier Business Intelligence web site with in an aggressive 12 month timeline. Managed $2.5 million project budget which included implementation of web content management authoring and delivery, access and entitlements, search, analytics and e-commerce. 36,000 daily readers generated revenue.
• Launched enterprise wide print to electronic content workflow system. Improved publishing time and editorial productivity
• Managed POC, cloud based, application for Medical school professors to create syllabi from various content sources. Implemented faceted search and filtering of Smart Content data processed through an enterprise taxonomy engine.
• Launched several versions of native mobile app for Elsevier Journals platform. Implemented mobile app monetization, analysis and mediation. Implemented third party push notification services.

Responsible for managing software development programs and projects for Credit Card Fraud and Collections call center platform.  Oversaw technology integration and data conversion projects through the acquisition of MBNA by Banks of America.  Manage technology strategies, timelines and budget. Estimated and forecasted project resources  for current and future project initiatives.  Partnered with technology organizations across the enterprise to meet business and technical objectives.  Report project status to senior leadership teams.   

Key Accomplishments:

• Successfully delivered part of a $2 million project, revenue generating initiative replacing legacy UI and middleware functionality on time and within budget.
• Implemented aggressive 6 month project to re-brand all internal and customer facing products - delivered project on schedule with in 3% of forecasted project budget.
• Facilitated focus groups with IT department staff, gathered feedback and presented suggestions to IT Senior Management. 
  

• Successfully delivered MBNA/Amex integration project within aggressive timeline and within budget- increased corporate revenue
• Managed technical integration with Canada and Europe systems. 
• Successfully implemented  re-architecture from mainframe to Windows based Collections call center platform.  

Built and managed Pre-Production test lab for Y2k testing and hardware and software certification. Authored technical white papers to recommend strategic technology standards to maintain a enterprise technology road map.

Key Accomplishments:

• Designed and procured network and computer hardware and software for new Test Lab
• Oversaw systems and network administration of 50 cross platform workstations/ servers
• Assisted requirements and planning for Y2K testing effort
• Authored test lab policies/standards
• Implemented change control, configuration and defect management processes
• Developed and and delivered Mobile computing strategy