Kimberly Kwan
Chicago,United States
Summary
A self-motivated Property Management Professional offering a strong work ethic and determination to complete tasks promptly with little supervision. Both accurate and detail-oriented with extensive commercial and residential real estate, leasing, accounting, and building maintenance knowledge. Personal interests in the sciences, history, and fine arts.
Overview
9
9
years of professional experience
Work History
Property Manager
Lipe Property Company
08.2023 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Director of Operations and Leasing
Imperial Realty Company
06.2022 - 11.2022
- Assists current tenants with relocation
- Works closely with executive team with projects and reporting
- Supports executive team with calls and correspondence
- Attracting new tenants through advertising, property viewings, and encouraging referrals
- Working closely with tenants and assisting with issues that escalate beyond property management
- Setting rental rates, and negotiating and enforcing lease agreements
- Addressing tenant complaints and inspecting vacated units
- Contracting and supervising repairs and maintenance work
- Collecting rent, dealing with late payments, and handling operating expenses
- Maintaining records of income, expenses, signed leases, complaints, maintenance, etc
- Terminating leases and initiating eviction proceedings.
Property Manager
Eldorrado Chicago Real Estate
07.2020 - 02.2022
- Collecting rent and other property fees from tenants and individual owners
- Paying property expenses and maintenance costs
- Reporting the property’s financial status, occupancy, and expiring leases to property owners
- Meeting potential tenants and assessing their applications in accordance with anti-discrimination laws
- Worked closely with vendors and maintenance for properties and arranged for repairs from current tenant work orders
- Arranging contracts for maintenance, trash removal, landscaping, and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations.
Property Manager
Highland Ventures, LTD
06.2019 - 06.2020
- Remotely manages over 300 commercial and retail tenants, both national and small business, within the Mid-West region spanning several states for over 30 internal Landlord entities
- Assisted in a major commercial management software upgrade by compiling, researching financial data, and organizing years of combined income and expenses
- Worked closely with Regional Managers and local field teams with scheduling necessary capital improvements, repairs, and maintenance with our properties
- Reconciled years of Common Area Maintenance for all properties spanning information prior to 2019
- Works closely with Senior Property Manager and Senior Vice President to conduct numerous special projects, produce and draft necessary documents, and present them to Landlord.
Assistant Property Manager
Berger Realty Group
03.2015 - 06.2019
- In charge of commercial leasing and renewals
- Collected and inputted payments from tenants
- Worked closely with Property Manager on everyday projects and assignments
- Helps current and potential tenants with inquiries
- Office Management: ordering, data entry, filing, general duties
- Assigns day-to-day tasks to office assistant and building maintenance
- Follows up with delinquencies and collections
- Assists with on-site theater operations, scheduling and seeking out new productions
- Helps with POS system with Box office sales.
Education
Bachelor of Science - BS - Criminal Justice/Police Science
Penn State World Campus
05.2026
Associate of Science (A.S.) - General Studies
Moraine Valley Community College
01.2016
Skills
- Residential Real Estate
- Customer Satisfaction
- Multi-family property management
- MRI, AppFolio, Yardi, Rent Manager software
- Commercial Real Estate
- Preparing property agreements
- Accounting
- Administrative Assistance
- Maintenance Coordination
- Effective Communication
- Vendor Management
- Tenant relations
Timeline
Property Manager
Lipe Property Company
08.2023 - Current
Director of Operations and Leasing
Imperial Realty Company
06.2022 - 11.2022
Property Manager
Eldorrado Chicago Real Estate
07.2020 - 02.2022
Property Manager
Highland Ventures, LTD
06.2019 - 06.2020
Assistant Property Manager
Berger Realty Group
03.2015 - 06.2019
Bachelor of Science - BS - Criminal Justice/Police Science
Penn State World Campus
Associate of Science (A.S.) - General Studies
Moraine Valley Community College
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