Kimberly Lacey
Honeywell Aerospace Program
Colorado Springs,CO
16
years of professional experience
Results-driven Workforce Operations and Contingent Labor Professional with 10+ years of experience supporting large enterprise clients within MSP and staffing environments. Proven success leading operational initiatives, developing talent, optimizing workforce delivery, and building strong partnerships across clients, suppliers, and internal stakeholders. Expertise in resource planning, process improvement, performance coaching, and service delivery excellence. Recognized as a strategic workforce partner who drives collaboration, operational efficiency, employee engagement, and client satisfaction while supporting business objectives.
Work History
Resource Professional | TAPFIN
4 Years 9 Months- Support contingent workforce operations within a complex MSP environment for Honeywell.
- Led workforce efforts for the RevCog initiative, contributing to the successful fulfillment of 300+ engineering positions across multiple business units.
- Partner with hiring managers, suppliers, and internal stakeholders to address workforce needs, resolve escalations, and maintain service delivery standards.
- Proactively identified communication and process gaps during organizational changes, partnering with leadership to mitigate operational risks and support successful implementation efforts.
- Supported operational readiness during the Honeywell split transition by collaborating on SOP, OneNote, and process documentation updates to maintain consistency and service continuity.
- Maintained SLA adherence, accurate VMS processing, onboarding/offboarding support, and compliance with operational and client requirements.
- Leveraged Copilot to streamline requisition support, communication drafting, intake preparation, documentation, and administrative processes, improving productivity and reducing manual effort.
- Serve as a trusted subject matter expert, providing operational guidance and support to team members.
Client Coordinator | Manpower
2 Years 10 Months- Coordinated order fulfillment activities across North America, ensuring compliance with client requirements and service expectations.
- Maintained communication among clients, suppliers, field offices, and internal teams to facilitate successful workforce delivery.
- Conducted audits and operational reviews to verify quality, accuracy, and compliance standards.
- Investigated service delivery issues and implemented effective resolution strategies.
- Supported process standardization efforts that improved operational consistency and customer satisfaction.
- Collaborated with stakeholders across multiple functions to ensure timely fulfillment and service delivery during changing business demands.
Staffing Specialist
4 Years 10 Months- Managed full-cycle recruiting activities, including sourcing, screening, interviewing, candidate assessment, offer negotiation, and onboarding.
- Partnered with hiring managers to understand workforce requirements and deliver qualified talent.
- Successfully managed high-volume requisition workloads across multiple industries while maintaining quality and responsiveness.
- Trained and onboarded 2 Market Managers and 4 Recruiters, strengthening team effectiveness and accelerating readiness.
- Built strong client relationships that contributed to successful placements and increased business opportunities.
- Maintained applicant tracking systems and workforce records while ensuring compliance and operational accuracy.
Office Manager/Accounting
4 Years- Managed daily office operations, scheduling, financial administration, and customer service functions.
- Maintained sensitive business and client records while ensuring accuracy and confidentiality.
- Coordinated vendor relationships, inventory management, and administrative support activities.
- Supported efficient office operations through process adherence and proactive problem-solving.
Operations Supervisor
1 Year 9 Months- Supervised a team of 20+ employees in a high-volume call center environment.
- Managed employee performance through coaching, training, development planning, and corrective action processes.
- Monitored productivity, quality, and service metrics to identify improvement opportunities and drive operational performance.
- Prepared reports and performance analysis to support management decision-making and business objectives.
- Served as the first point of contact for team escalations, providing guidance and issue resolution.
Education
Bachelor of Science - Business Management
Human Resource Management Certificate
Associate of Arts
Skills
People Leadership & Team Development
Performance Management & Coaching
Workforce Planning & Capacity Management
Resource Allocation & Utilization
MSP & Contingent Workforce Operations
Operational Excellence & Process Improvement
Employee Engagement & Retention
Stakeholder Relationship Management
Cross-Functional Leadership
Change Management & Transformation
Workforce Analytics & Reporting
AI-Enabled Productivity & Process Optimization
Timeline
Resource Professional | TAPFIN
Honeywell Aerospace Program
10.2021 - CurrentRead More
Client Coordinator | Manpower
Honeywell Program
12.2018 - 10.2021Read More
Staffing Specialist
MANPOWER
02.2014 - 12.2018Read More
Office Manager/Accounting
PEAK PRACTITIONERS LLC
01.2013 - 01.2017Read More
Operations Supervisor
STELLAR RESTAURANT SOLUTIONS
01.2011 - 10.2012Read More
University of Phoenix
Bachelor of Science from Business Management
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University of Phoenix
Human Resource Management Certificate
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University of Phoenix
Associate of Arts
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