Kimberly Laguerre
Indianapolis,IN
Summary
Proven track record of enhancing efficiency and customer satisfaction at Keller Trucking through expert navigation and punctuality. Skilled in vehicle inspection and GPS navigation, coupled with strong customer relations and problem-solving abilities. Achieved significant safety and service milestones by prioritizing active listening and effective communication.
Overview
8
8
years of professional experience
Work History
Shuttle Truck Driver
Keller Trucking
04.2024 - Current
- Reduced vehicle downtime by promptly reporting any mechanical issues or concerns for timely repair work.
- Maintained accurate records of all transportation activities, including hours driven, miles traveled, and fuel expenses.
- Ensured secure cargo transport by properly loading, securing, and unloading materials according to company guidelines.
- Increased customer satisfaction with prompt and professional communication during pick-up and delivery processes.
- Enhanced safety by conducting thorough pre-trip inspections and maintaining vehicle in optimal condition.
Insurance Agent
Primerica
05.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
CDL Truck Driver
Roehl Transportation
06.2022 - 04.2024
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed proper loading and unloading of cargo, adhering to weight limits and securing loads for safe transport.
Machine Operator Assembler
Martinrea
02.2022 - 06.2022
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
Trimmer
Clemens Food Group
10.2021 - 02.2022
- Used hand tools to complete delicate work.
- Enhanced bud quality by carefully trimming and pruning plants according to growth patterns and industry standards.
- Fostered a positive work environment by maintaining a professional demeanor and collaborating closely with team members to achieve shared objectives.
- Increased overall plant health with meticulous attention to detail during the trimming process.
Delivery Driver
Amazon
06.2020 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
CNA
VNA Home Health
11.2018 - 09.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cashier
Areas USA
07.2016 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma -
Fort Pierce Westwood High School
Fort Pierce, FL05.2016
Skills
- Vehicle inspection knowledge
- Professionalism and Punctuality
- Safe Driving Practices
- Commercial driver's license
- GPS Navigation Proficiency
- Logbook record-keeping
- Customer relations skills
- Behavior Management
- Route Planning
- Customer Service
- Problem-Solving
- Attention to Detail
- Safety-focused
- Efficiency and Time Management
- Effective communication skills
- Multitasking Abilities
- Strong Working Relationships
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Customer Relationships
- Commercial Drivers License CDL
Languages
French
Elementary
Haitian creole
Elementary
Timeline
Shuttle Truck Driver
Keller Trucking
04.2024 - Current
Insurance Agent
Primerica
05.2023 - Current
CDL Truck Driver
Roehl Transportation
06.2022 - 04.2024
Machine Operator Assembler
Martinrea
02.2022 - 06.2022
Trimmer
Clemens Food Group
10.2021 - 02.2022
Delivery Driver
Amazon
06.2020 - 09.2021
CNA
VNA Home Health
11.2018 - 09.2021
Cashier
Areas USA
07.2016 - 11.2018
Diploma -
Fort Pierce Westwood High School