Kimberly Lakhani
Keller,TX
Summary
Customer relations professional with 5+ years of experience known for problem-solving, enhancing customer satisfaction, and driving operational improvements. Committed to contributing to team success through meticulous attention to detail and strong organizational skills. Motivated learner eager to excel and adapt in dynamic environments.
Overview
7
7
years of professional experience
Work History
Passenger Service Supervisor
Worldwide Flight Services
Dallas, Tx
08.2020 - 09.2024
- Have worked 4 different airlines such as AirFrance, Viva Aerobús, Air Canada, and Iberia
- Learning their individual systems, including Altea (CM), GoNow, and Recibe
- I was a TTT and an ops agent
- Able to comprehend and execute the needs of the individual airline, while the steps are similar in every airline job, they each vary in what the situation calls for.
Passenger Service Agent
Swissport
Dallas, Tx
01.2020 - 06.2020
- Working at the airport gave a drastic change of responsibility
- Safety and passengers are the number one priority
- I was a ticket agent, informing clients of essential travel information, such as travel times, visa requirements to facilitate quality service
- I also helped with taking the flight crew through customs, and also went to baggage claim to assure no luggage is left behind.
Manager
Wave
Hurst, Tx
09.2018 - 01.2020
- After a year working with the company, they decided to move me to a larger retail store, recruit and train employees on cashier, customer relations, and maintaining store appearance
- Conducted monthly inventories of raw material and components on the work floor
- Promoted from an assistant manager to a manager.
Assistant Manager
Wax
Grapevine, Tx
10.2017 - 09.2018
- Within 6 months, I proved myself to follow procedure and develop positive relationships with customers, promoted to team leader and within a month later, an assistant manager
- I was given more responsibility
- In charge of employees, receiving shipment, scheduling, and training.
Skills
- Bilingual
- Team Player
- Communication
- Adaptability
- Public Speaking
- Customer Service Management
- Performance Improvements
- Team Management
- Coordinating schedules
- Computer Terminal Operations
References
- Fabiola Prados, (817) 822-9140, Volaris Manager
- Marlon Gutierrez, (626) 644-1489, WFS Operations Support Manager
- Lizet Valdez, +1 (737) 203-2861, WFS Manager
- Viliame Ralulu, +1 (469) 504-5027, WFS Operations Manager
Timeline
Passenger Service Supervisor
Worldwide Flight Services
08.2020 - 09.2024
Passenger Service Agent
Swissport
01.2020 - 06.2020
Manager
Wave
09.2018 - 01.2020
Assistant Manager
Wax
10.2017 - 09.2018
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