Kimberly L. Alejandro

• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Performed cash, card, and check transactions to complete customer purchases.
• Increased sales by customizing pitches to address specific client needs and concerns.
• Getting the new floor plane out and ready/help out with setting the store up with the new product and themes
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

• In charge of the clothes department, making sure all of the new products is out and merchandise on the floor
• Merchandise the sales floor and make sure all our mannequins are updated every two weeks
• Coordinated project workflows for departments.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Oversaw loading and unloading of packages in warehouse.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Kept accurate and detailed records of personnel progress and productivity.
• Implemented policies and standard operating procedures for continuous improvement.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Managed staff hiring, training and supervision.
• Supervised ongoing daily production phases.
• Complied with company policies, shop regulations and legal requirements.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
• Maintained company's visual merchandise standards through general housekeeping and planograms.
• Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
• Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
• Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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• Conducted inventory checks of front desk supplies regularly, replenishing items as needed to maintain smooth operation of the reception area.
• Enhanced client relationships with attentive assistance at the reception desk while greeting visitors and professionally managing phone calls.
• Ensured a polished first impression for visitors with meticulous attention to detail in cleaning entryways, lobbies, and reception areas.
• Assisted with reception duties as needed to ensure seamless appointment scheduling and check-out procedures.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained confidentiality of information regarding clients and company.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.