Kimberly Lambacher

Company Overview: Online Auctions of Northeast Ohio, a licensed, full-service online auction firm specializing in organizing and hosting downsizing and estate sales

Also own and operate Reinventing Secondhand Vintage Treasures, an online vintage store specializing in home decor and collectibles on Etsy and eBay

Manage daily operations ensuring efficient processes and quality services.

Establish a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Advertise products and services online, social media and through traditional campaigns to target ideal consumers.

Participate actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.

Designed a business plan to define concept, short-term and long-term goals and strategies.

Conduct market analysis to identify trends and adjust business strategies accordingly.

Research, write and edit website content and business communications for small businesses

Facilitate smooth operations with proficient data entry and document management for various projects.

Organize logistics and materials for meetings, taking detailed notes for later dissemination to key stakeholders.

Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality.

Transcribe and organize information to assist in preparing speeches and presentations.

Continually seek out methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Manage multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.

Confer with customers by telephone, chat or email to provide information..

Contribute to company growth by identifying business opportunities through lead generation activities on social media platforms.

Manage electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.

Streamline administrative processes for increased productivity through effective email management and calendar coordination.

Coordinated schedules and appointments for branch staff, optimizing time management processes.

Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.

Composed professional business correspondence, emails, meetings notes and other documents.

Ensured compliance with company regulations by conducting regular audits of internal documents and records.

Collaborated with management to develop branch goals, resulting in increased productivity and profitability.

Served as point of contact for vendors or service providers securing competitive pricing while maintaining quality standards.

Developed and implemented marketing plans, special promotions and customer relations events.

Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.

Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders

Interacted with multiple clients to resolve escalated issues regarding loan assets and audited inconsistent loan histories to resolve significant discrepancies
Created and maintained a filing system for retaining documentation - responsible for making corrections and documenting changes to loan information in systems
Provided accurate GIS or plat mapping and directions to assist in the location of properties
Facilitated the flow and accuracy of information between multiple entities and prioritized workflow
Prepared detailed reports summarizing research findings and recommendations for further action.

Prepared detailed reports summarizing research findings and recommendations for further action.

Conducted in-depth qualitative and quantitative research to identify trends and generate insights.

Examined incoming materials and compared to documentation for accuracy and quality.

Interpreted data and made recommendations from findings.

Analyzed large volume of data to identify patterns, trends and correlations.

Performed internal audits of underwriters to ensure compliance with Risk Management Policy
Conducted reviews of agent processes to verify compliance with policy changes
Analyzed audit data and identified opportunity areas and trends in non-compliance and created strategies to improve errors and drive results to above 90%
Fostered solid partnerships and collaborations with other departments to drive results
Developed new audit processes from start to finish
Created job aids, educational materials, and training documents
Developed and conducted training for other departments
Conducted sit-a-longs visits with external auditors from the DOI