Kimberly Lane
Thomson,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Remote Data Entry
Amazon
Georgia
02.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
Work From Home Agent
Delta Airline
Georgia
05.2016 - 10.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
Call Center Agent
Carnet Health
Georgia
01.2013 - 04.2016
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate Degree In Applied Science - Applied Science
Georgia Military College - Milledgeville
Milledgeville, GASkills
- Accuracy and Attention to Detail
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Data Entry Supervision
- Data entry proficiency
- Data entry knowledge
Timeline
Remote Data Entry
Amazon
02.2021 - Current
Work From Home Agent
Delta Airline
05.2016 - 10.2022
Call Center Agent
Carnet Health
01.2013 - 04.2016
Associate Degree In Applied Science - Applied Science
Georgia Military College - Milledgeville