Kimberly Lane-Watkins

• Performing light housekeeping duties
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Improved patient well-being by providing compassionate and attentive personal care.
• Replacing sterile dressings and monitoring wound healing
• Assisting my patient in and out of bed and/or transferring to or from a wheelchair
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.

• Check patients in and out at front desk - update any new patient information - address, insurance etc
• Make follow up appointments, complete request for diagnostic tests
• Record follow up appointments on log sheets, to monitor for patient compliance
• Collect and record payments for company's or other balances
• Change exam table paper between patients and stock exam room
• Assist Dr
• With prepping injection site and joint injection
• Answer calls from patients, pharmacies and other doctors
• Medical records - copy patient charts - Fax and mail to Attorneys, New doctors, or patients
• Pull charts, review patient log sheets for future appointments, file patient documents in appropriate sections of chart
• File charts after each visit
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

• Addressed website inquiries, assisted members and doctors with registering for Cigna website
• Navigated through site for claims, ID cards finding in network-doctors, prescriptions and pharmacy information

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Open and closed the local Retail Store.

• Reviewed and assessed every customer account for accuracy in order to provide them with the products provided by Comcast that is of value to their needs.
• Worked with Comcast Customers in a face to face environment for all services and products available from Comcast Upgrades, downgrade to services, set up installs and service call for customers.
• Processed payments from customers reconcile and balance each team member drawer to ensure accuracy at end of day.
• Prepared the daily deposits to be sent out to bank in a timely manner.
• Ensure that our Kiosk Payment Machine was performing correctly in order for customers to make payments to their accounts on.
• Provide professional and high quality customer service as the Senior Rep on duty.
• Assisted in training and the development of all new Sales Trainees.
• Extensive knowledge of all products offered by Comcast and knowledge of all rules and regulations.