Kimberly Laney
Burleson,TX
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
12
12
years of professional experience
Work History
Student Services Director
Universal Technical Institute
08.2020 - Current
- Responsible for overall student experience from enrollment to graduation
- Work closely with education, financial aid, employment, and admissions to improve processes that impact the student experience
Business owner
Utopia Fitness
04.2017 - Current
- Increased membership base from 150 to over 1200 by creating a client-driven experience
- Increased profits by 40%
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
District manager
Barnes & Noble, Inc.
08.2015 - 03.2020
- Oversaw operations for 25 stores across two districts generating $75M annual revenue.
- Managed P&L budgets and capital expenditures.
- Promoted three Store Managers to the DM training program, fifteen Assistant Store Managers to the role of Store Manager by creating a strong culture of development through consistent coaching and training
- Led company in comp Restaurant sales and diner satisfaction scores, Business Development, sales and related KPI’s during tenure with the company
- Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
- Developed strategic plans for the district to achieve short-term and long-term goals.
Education manager
Universal Technical Institute
05.2013 - 08.2015
- Responsible for coaching and development of 35 automotive and diesel instructors focused on improving the overall student satisfaction scores
- Execution of training program to onboard new instructors
- Implemented on the job protocols for development of Instructors to Education Managers
- Managing the experience of over 800 students, and providing support to staff in areas such as student services, accounting and education
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT04-2025
Bachelor of Science - Business Management
University of Phoenix
03-2016
Skills
- Change management
- Conflict Resolution
- Performance Management
- Succession Planning
- Staff development
- Team building
- Customer Experience
- Driving results
- Strategic planning
- Relationship building
- Decision-making
- Operations management
Websites
Volunteer Experience
- Co-Creator of AdventureHers of Central Ohio
- Volunteer Hike Leader with Babes in the Woods
- Volunteer at the Arlington Animal Shelter
Timeline
Student Services Director
Universal Technical Institute
08.2020 - Current
Business owner
Utopia Fitness
04.2017 - Current
District manager
Barnes & Noble, Inc.
08.2015 - 03.2020
Education manager
Universal Technical Institute
05.2013 - 08.2015
Master of Science - Management And Leadership
Western Governors University
Bachelor of Science - Business Management
University of Phoenix
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