Kimberly Lang
McKeesport,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Office Manager/Sales/Customer Service Representative
Lang General Contracting
2006.06 - 2019.11
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Collected rent, cleaned apartments to get them ready for new tenants, showed apartments, ran ads, and handled disputes amongst tenants.
Account Executive Loan Officer
America's Mortgage Outlet
2001.06 - 2006.05
- Educated first-time homebuyers about the mortgage process, guiding them step-by-step from pre-qualification through closing.
- Evaluated credit histories and financial statements to determine eligibility for loans, ensuring responsible lending practices.
- Managed a diverse portfolio of clients, ensuring optimal loan products were offered and delivered efficiently.
- Collaborated with underwriters and processors to expedite the approval process for mortgage applications.
Education
Associate of Arts - Business, Travel, And Tourism
ICM School of Business
Pittsburgh, PA03.1989
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Office Manager/Sales/Customer Service Representative
Lang General Contracting
2006.06 - 2019.11
Account Executive Loan Officer
America's Mortgage Outlet
2001.06 - 2006.05
Associate of Arts - Business, Travel, And Tourism
ICM School of Business
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