Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kimberly Lang

Snohomish

Summary

Dynamic Store Manager with a proven track record at Rite Aid, excelling in customer service and team leadership. Enhanced customer satisfaction through innovative merchandising and effective staff training, resulting in a significant boost in sales. Skilled in cash management and retail inventory, fostering a positive work environment that reduced employee turnover.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Store Manager

Rite Aid
12.1992 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

No Degree -

Edmonds Community College
Lynnwood, WA

High School Diploma -

Cascade HIgh School
Everett, WA
06-1989

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Team leadership and coaching
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Recruitment and hiring
  • Work Planning and Prioritization
  • Product merchandising
  • Payroll management

Accomplishments

Training Manager for the our district. Trained new managers to operate their stores.

Lead training classes at the district office for new managers and assistants.

Attended District Manager training classes.

Manager of the Year awarded.

Lead our district with the highest customer satisfaction scores.






Certification

  • Certified Trainer for Rite Aid Managers

Timeline

Store Manager

Rite Aid
12.1992 - Current

No Degree -

Edmonds Community College

High School Diploma -

Cascade HIgh School

Similar Profiles

CREATE PROFILE
Kimberly Lang