Kimberly Lang
Detroit,MI
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
VICTORY AUTOMOTIVE GROUP
12.2021 - 10.2023
- Scheduled customers for automobile maintenance
- Made outbound calls to customers to give upcoming maintenance reminders
- Sent emails out to customers to give upcoming maintenance reminders
Member Services Representative ll
PSCU INC.
08.2017 - 12.2021
- Company Overview: Total Member Care
- Accessed applications reports daily to find borrowers that meet key criteria for outreach
- Answered incoming calls from members of various Credit Unions
- Processed members transactions using multiple computer applications
- Answered inquiries and resolving issues regarding checking and savings accounts
- Assisted with processing Private educational student loans
- Assisted members with resetting and unlocking account passwords
- Total Member Care
Client Tech Support Agent
CDK Global
08.2017 - 11.2017
- Located root causes of technical errors and implemented prompt solutions
- Monitored business applications via remote desktop
- Worked with end users resolving their software and hardware issues in efficient manners
- Provided first line support to General Motors Dealerships
- Assisted in maintaining SLA’s
- Assisted user with resetting passwords and creating new accounts
- Provided support with internet connectivity issues
- Followed-up with end-user’s questions and resolutions via email and return phone calls
Technical Support Specialist
Hewlett Packard
04.2015 - 08.2017
- Located root causes of technical errors and implemented prompt solutions
- Monitored business applications via remote desktop
- Worked with end users resolving their software and hardware issues in efficient manners
- Provide first line support to the end users of Eli Lilly using Apple Products
- Provide support with resetting passwords
- Provide support with internet connectivity issues
- Help train new associates and introduce them to new processes
- Follow-up with end-user’s questions and resolutions via email and return phone calls
- Assisted in maintaining SLA’s and first call resolution metrics
Education
Computer Information Systems -
Davenport University
Warren, MI08.2013
General Studies -
Wayne County Community College
Detroit, MI06.2010
Skills
- Appointment management
- Telecommunications management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative
VICTORY AUTOMOTIVE GROUP
12.2021 - 10.2023
Member Services Representative ll
PSCU INC.
08.2017 - 12.2021
Client Tech Support Agent
CDK Global
08.2017 - 11.2017
Technical Support Specialist
Hewlett Packard
04.2015 - 08.2017
General Studies -
Wayne County Community College
Computer Information Systems -
Davenport University