Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Fullerton

Kimberly Fullerton

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

27
27
years of professional experience

Work History

Retail Store Manager

MAC Cosmetics
01.2022 - 01.2023
  • Analyzed the business, identify sales goals, and rectify obstacles
  • Achieved goals by using critical problem-solving skills, targeted specific KPI's relevant to the business, strategize client engagement to acquire, convert, and retain clients
  • Managed employees, including hiring, coaching, performance evaluations, scheduling, and delegation
  • Administered all training programs for selling skills, customer service, products, and operations
  • Conducted weekly/monthly coaching sessions to communicate objectives, set goals, align, and engage the team in the company's expectations and follow up on progress
  • Interviewed, hired, and managed staff behavior and sales performance (including annual performance reviews to determine future development of team)
  • Managed store organization, maintenance, and purchasing functions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

Sephora
01.2021 - 01.2022
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Retail Store Manager

MAC Cosmetics
01.2008 - 01.2021
  • Analyzed the business, identified sales goals, and rectified obstacles
  • Achieved goals by using critical problem-solving skills, targeted specific KPI's relevant to the business, strategized client engagement to acquire, convert, and retain clients
  • Managed employees, including hiring, coaching, performance evaluations, scheduling, and delegation
  • Administered all training programs for selling skills, customer service, products, and operations
  • Conducted weekly/monthly coaching sessions to communicate objectives, set goals, align, and engage the team in the company's expectations and follow up on progress.
  • Managed store organization, maintenance, and purchasing functions.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Associate Of Applied Business -

Hillsborough Community College

Skills

  • Sales Management
  • Staff Training
  • Microsoft Office
  • Inventory Management
  • Business Relationship Management
  • Business Development
  • Account Management
  • Merchandising
  • Expense Management
  • Microsoft Applications
  • Customer Service Management
  • Retail Operations
  • Team Building
  • Microsoft Excel
  • Microsoft Word
  • Profit and Loss Management
  • Problem-Solving
  • Cost Control
  • Recruitment and hiring
  • Store operations
  • Budget Administration
  • Market Trend Awareness

Timeline

Retail Store Manager

MAC Cosmetics
01.2022 - 01.2023

Assistant Store Manager

Sephora
01.2021 - 01.2022

Retail Store Manager

MAC Cosmetics
01.2008 - 01.2021

Associate Of Applied Business -

Hillsborough Community College

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Kimberly Fullerton